Head of Registrations Solutions in London

About the team and what we do

The Registration and Revalidation team at the NMC is responsible for the processes that enable nurses, midwives, and nursing associates to join, remain on, and return to the UK register. It is critical that Registration and Revalidation operational services are underpinned by effective digital products, systems, and data.

Your role and impact

As Head of Registration Solutions, you will lead the development and delivery of digital products, systems, and data solutions that support the Registration and Revalidation function. You will work closely with operational leaders, regulatory experts, digital teams, and stakeholders across the organisation to ensure business needs are translated into effective technology solutions. Through strong leadership and strategic direction, you will drive innovation, continuous improvement, and data-driven decision making in Registration and Revalidation. You will be responsible for ensuring that systems and digital products provide accurate, timely, and actionable information, enabling the organisation to respond effectively to changing regulatory requirements and operational demands. This will be a critical role in translating regulatory and operational requirements into technology-enabled solutions that support service delivery, improve efficiency, and provide meaningful insight for decision making.

Key responsibilities

• Lead the development and delivery of digital products and solutions that support Registration and Revalidation services.
• Translate complex regulatory, operational, and customer requirements into effective digital and data-led solutions.
• Work collaboratively with operational, technology, and data teams to deliver business priorities.
• Drive continuous improvement and innovation across systems, processes, and service delivery.
• Ensure the availability, quality, and integrity of operational and management information.
• Use data and insight to support strategic planning, performance management, and decision making.
• Lead digital change initiatives and support the successful adoption of new technologies.
• Establish strong relationships with internal and external stakeholders to ensure solutions meet organisational needs.
• Lead and develop high-performing teams to deliver excellent outcomes.

What you'll bring

To be successful in this role, you will be an experienced leader with a strong understanding of digital product development, business transformation, and data-led decision making within a complex organisation. You will bring:

• Significant experience leading digital, systems, product, or business solution functions.
• A proven ability to translate business, operational, and regulatory requirements into effective digital solutions.
• Experience delivering technology-enabled change and business improvement initiatives.
• Strong understanding of data, analytics, reporting, and performance management.
• Experience of working with operational stakeholders to identify needs and deliver practical solutions.
• Excellent stakeholder management skills, with the ability to influence senior leaders and build collaborative relationships.
• Strong analytical and problem-solving skills.
• Experience leading multi-disciplinary teams and developing capability.
• The ability to balance strategic priorities with operational delivery.
• Excellent communication and presentation skills, with the ability to explain complex concepts clearly to non-technical audiences.

Benefits

• 30 days annual leave.
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions.
• Life Insurance – 4 x current salary.
• Hybrid/Flexible working policies.
• Enhanced Maternity and Paternity Leave.
• 24 Hours Employee Assistance Programme.
• Cycle to Work Scheme.
• Perkbox membership.
• Subsidised restaurant in our Portland Place office.
• Season ticket loans.

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed. To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work. Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Additional Information

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.

Department Registration Centre

Employment Type Permanent - Full Time

Workplace type Hybrid