Head of Legal Services Transformation in London

We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.

About the team

This role is offered on an initial 18 month contract. Join our Transformation & Technology Services team – a centre of excellence at the heart of how we improve the way the NMC works. We bring together expertise in process management, legal and operational capability, quality assurance, continuous improvement and change. We’re curious about what’s possible, including the opportunities created by new systems and tools, and we work hands-on with teams across the organisation to turn good ideas into meaningful, sustainable change.

Our work reaches across the organisation, helping to make regulatory processes more timely, effective and consistent, while improving the experience of everyone involved. We combine strategic thinking with practical delivery – embedding ourselves in teams, solving complex problems and making change happen.

Your role & impact

This is a rare opportunity to shape how legal services are delivered across the NMC. As Head of Legal Services Transformation, you’ll provide strategic leadership for the design and implementation of our future legal services operating model. Working closely with the General Counsel, senior legal leaders, People and Culture and colleagues across the organisation, you’ll turn an ambitious vision for legal services into a sustainable, high-performing reality.

You’ll lead the transformation of our legal services provision – looking at structures, processes, capability and ways of working, and ensuring they are fit for both today and the future. You’ll develop evidence-based options, shape design principles and governance, identify opportunities for greater effectiveness and help senior leaders make confident decisions about the future of the function.

But this role is about much more than designing a new model. You’ll lead people through change. You’ll develop compelling approaches to engagement and change, build confidence and commitment across the legal profession, and make sure transformation is successfully adopted and sustained. You’ll work across organisational boundaries, bringing together different perspectives and creating the partnerships needed to deliver lasting impact.

You’ll also work with the General Counsel as Head of Profession to build a modern approach to legal capability, continuing professional development and knowledge management – creating the conditions for lawyers and paralegals to thrive, learn and deliver consistently high-quality legal services.

It’s a role with genuine influence and visibility. You’ll advise senior leaders, work closely with the Legal Services Steering Group and help shape a legal profession that is resilient, innovative, continuously learning and equipped for the future.

If you’re excited by transformation, enjoy bringing people with you and want to make a tangible difference to how a legal function operates, this is your opportunity to make your mark.

What you’ll bring

• You’ll be an experienced transformation leader with a strong understanding of legal and regulatory environments and a track record of delivering significant change in complex, high-stakes settings.
• You’ll bring extensive senior management experience leading and delivering large-scale transformation, with a strong focus on achieving outcomes in challenging environments.
• A proven ability to design and implement change using evidence, insight and subject matter expertise – and, crucially, to help people embrace and make the most of that change.
• Strong expertise in legal and regulatory processes, with the credibility to work confidently with senior legal professionals and leaders.
• A current practising certificate as a solicitor or barrister.
• Excellent judgement and the ability to balance competing priorities, risks and perspectives to make clear, evidence-based decisions.
• The ability to build strong relationships and bring people together around a shared goal, listening to diverse perspectives and creating constructive outcomes.
• Strategic vision combined with a practical, delivery-focused mindset – you’ll be just as comfortable shaping the future as you are getting into the detail needed to make it happen.
• A genuine commitment to continuous improvement, learning, innovation and inclusive ways of working.
• Above all, you’ll be someone who brings clarity to complexity, inspires confidence in change and is motivated by creating a legal service that is fit for the future.

Benefits

• 30 days annual leave
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However, in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.