Investigation Assistant in East London

Our vision is safe, effective and kind nursing and midwifery practice that improves everyone's health and wellbeing. As the independent regulator of more than 826,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer and equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity.

About the role:

To provide comprehensive administrative and casework support to the Investigations team throughout the investigation and subsequent progression of the case in line with the rules, operational standards and performance measures. This is a critical role to ensure that the NMC meets its service standards and key performance indicators and is an opportunity to develop and enhance investigation skills. There will also be the opportunity to be involved in and take responsibility for the improvement and development of investigation processes and procedures.

About you:

• Ability to proactively plan, prioritise, multi-task and meet tight deadlines.
• Ability to work within defined regulations and follow established procedures.
• Well developed communication skills, both written and oral.
• Highly motivated with the ability to work collaboratively as part of a team and independently.
• Ability to problem solve.
• Proven administrative experience in a complex office environment.

Benefits:

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe.

Up to Band 5: Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Hybrid Working Policy: We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before making your application please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy: It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However, in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach.

Reasonable adjustments: We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting: All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.