Education Concerns Officer

Education Concerns Officer

Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do.

Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality.

We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England.

We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions.

We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise.

We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.

We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.

About the Team

The Education Concerns Team plays a critical role in protecting the quality and integrity of nursing, midwifery and nursing associate education across the UK. Working as part of the wider Education function, the team investigates concerns, risks and issues that may impact the quality of educational provision, student experience or public protection.

The team works closely with approved education institutions (AEIs), internal stakeholders and regulatory colleagues to assess risk, gather intelligence and ensure concerns are managed fairly, proportionately and effectively. While the Education Quality Assurance team focuses on helping providers get things right from the outset, the Education Concerns Team focuses on situations where risks, concerns or emerging issues require investigation and regulatory oversight.

As the team continues to evolve and strengthen its approach to education oversight, this is an exciting opportunity to join a developing function that plays a direct role in supporting public protection and maintaining confidence in nursing, midwifery and nursing associate education.

Your Role and Impact

As an Education Concerns Officer, you'll investigate concerns relating to nursing, midwifery and nursing associate education programmes, helping to ensure that risks to students, educational quality and public protection are identified, assessed and managed appropriately.

You’ll gather and evaluate evidence, assess risk, engage with education providers and ork collaboratively with colleagues to determine appropriate actions and recommendations. This role requires curiosity, sound judgement and the ability to navigate complex information and challenging situations with professionalism and confidence.

You will engage with universities, senior stakeholders and education partners, often discussing sensitive matters and supporting constructive resolutions. You’ll also contribute to a growing and evolving service, helping to strengthen how concerns are assessed, investigated and managed across the UK education landscape.

In this role, you will:

Investigate concerns relating to approved education provides and education programmes.

• Assess risks, analyse information and evaluate evidence from multiple sources.
• Work with approved education institutions to gather information and seek assurance where concerns have been raised.
• Conduct risk assessments and make evidence-based recommendations.
• Manage casework and maintain accurate records, documentation and audit trails.
• Prepare reports, summaries and recommendations for governance and decision-making purposes.
• Build effective relationships with universities, education providers and internal stakeholders.
• Facilitate discussions and meetings with stakeholders, including senior representatives from education institutions.
• Identify emerging themes, risks and trends that may require further regulatory consideration.
• Support continuous improvement by contributing to the development of processes, guidance and ways of working.

This is a role where your work will directly contribute to maintaining high standards in healthcare education and protecting future patients through effective regulatory oversight.

What You Will Bring

We're looking for people who are naturally inquisitive, analytical and confident working with complex information.

You may come from a background in:

• Regulation
• Healthcare
• Nursing or Midwifery
• Professional Standards
• Investigations
• Complaints or Case Management
• Quality Assurance
• Higher Education
• Compliance or Governance

You’ll bring:

• Experience assessing risk, investigating issues or managing complex casework.
• Strong analytical and problem-solving skills, with the ability to evaluate information and make evidence-based decisions.
• Excellent attention to detail and the ability to work with accuracy in a regulated environment.
• Strong communication skills and the confidence to engage with a wide range of stakeholders, including senior leaders.
• Experience building productive relationships and managing sensitive or challenging conversations professionally.
• The ability to exercise sound judgement and present options, recommendations and solutions.
• Strong organisational and record-keeping skills.
• A collaborative approach and the ability to work effectively across teams and functions.
• A commitment to fairness, inclusion, public protection and regulatory excellence.
• The resilience and professionalism to work with complex, sensitive and sometimes high-profile issues.

Experience within nursing, midwifery, healthcare education or a regulatory environment would be advantageous. However, we also welcome applications from candidates with strong investigative, analytical or case management experience from other sectors.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.

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