Workforce, Training & Quality Coordinator in Hastings

We're Recruiting!

Workforce, Training & Quality Coordinator

Location

Hastings, East Sussex

Hours

Part-time – 3 days per week

Salary

£17,400–£18,000 per annum (equivalent to £29,000–£30,000 FTE)

About the Role

We are looking for an organised, proactive and adaptable

Workforce, Training & Quality Coordinator to join our team.

This is a varied and interesting role combining nursing workforce coordination, mandatory training delivery, quality assurance and general operational support.

You will play an important part in ensuring our nursing workforce is supported, shifts are filled, mandatory training is maintained and quality standards are met across the business.

The successful candidate will also provide flexible support to our Bookings and Recruitment departments, ensuring business continuity during periods of annual leave and sickness.

This is an ideal opportunity for someone with previous healthcare experience who enjoys a varied role, is confident communicating with people and is keen to develop their skills in training and quality assurance.

Key Responsibilities

• 1. Nursing Bookings & Workforce Coordination
• Assist with booking nurses into available shifts across our services.
• Liaise with nurses regarding availability, shift confirmations and changes.
• Help ensure shifts are filled efficiently and in a timely manner.
• Maintain accurate booking records and update internal systems.
• Respond to booking queries from nurses and operational teams.
• Support the wider bookings function to ensure continuity of service.
• 2. Mandatory Training & Development

One day per week will be dedicated to supporting and delivering mandatory training to our nursing workforce using our in-house training room.

Responsibilities will include

• Delivering and facilitating mandatory training sessions.
• Providing refresher training and updates on essential topics, including Moving & Handling, Fire Safety and Infection Prevention & Control.
• Ensuring training sessions are engaging and informative.
• Maintaining accurate training attendance records and documentation.
• Monitoring training requirements and supporting the team to keep nurse training records up to date.
• Identifying when nurses require refresher training or additional support.

Don't have a Train the Trainer qualification?

That's not a problem. We are willing to fund an appropriate Train the Trainer qualification for the right candidate.

• 3. Quality Assurance, Audits & Compliance
• Carry out regular internal audits to monitor compliance with company policies, procedures and required standards.
• Complete client audits as required, ensuring all requested information, evidence and documentation are accurately collated and submitted within agreed timescales.
• Support preparation for client inspections, quality reviews and compliance audits.
• Review nurse training records, personnel files and relevant documentation to ensure they are accurate, complete and up to date.
• Identify gaps, areas of non-compliance and opportunities for improvement.
• Work with relevant departments to address audit findings and ensure corrective actions are completed.
• Maintain accurate audit records, action plans and follow-up documentation.
• 4. Operational Support – Bookings & Recruitment

As our Bookings and Recruitment departments are each managed by one dedicated member of staff, this role will provide important additional support and cover during periods of annual leave, sickness or other absence.

Responsibilities will include

• Providing administrative cover for the Bookings department when required.
• Supporting the Recruitment department with day-to-day administration during periods of absence.
• Assisting with recruitment administration, processing paperwork and updating records.
• Supporting candidate and nurse communications.
• Learning the key processes and responsibilities within both departments to ensure effective cover can be provided.
• Working flexibly across the business to maintain continuity of essential functions.
• Working Arrangements
• 3 days per week.
• One day per week dedicated to training preparation and delivery.
• Two days per week focused on bookings, workforce coordination, audits, quality assurance and operational support.
• Flexibility will be required to respond to changing business needs and departmental cover requirements.

Interested?

If you have healthcare experience, enjoy working in a varied role and are looking for an opportunity to develop your skills across training, workforce coordination and quality, we would love to hear from you.

What We're Looking For

Essential

• Previous experience working within a healthcare, nursing, care or clinical environment.
• Experience in an administrative, coordination or support role.
• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Confident using IT systems, databases and Microsoft Office.
• Ability to manage competing priorities and work independently.
• Excellent attention to detail and accurate record keeping.
• A flexible and adaptable approach to work.
• Confident communicating professionally with nurses, clients and colleagues.
• An understanding of the importance of compliance, quality and maintaining accurate healthcare records.

Desirable

• Previous experience in nurse bookings, workforce coordination or healthcare recruitment.
• Experience delivering training, facilitating group sessions or presenting to groups.
• Experience carrying out internal audits, client audits or quality assurance checks.
• Knowledge of mandatory healthcare training requirements.
• Experience maintaining compliance records and supporting quality standards.
• A recognised Train the Trainer qualification (this can be funded by the business for the right candidate).
• Personal Attributes

We are looking for someone who is

• Approachable, friendly and professional.
• Highly organised and methodical.
• Confident and comfortable presenting to groups.
• Reliable and able to use their own initiative.
• A positive team player who enjoys supporting different departments.
• Adaptable and comfortable working in a varied role.
• Able to work independently and take responsibility for their workload.

What We Offer

• Competitive part-time salary of £17,400–£18,000 per annum.
• 3-day working week.
• Birthdays OFF
• Funding for an appropriate Train the Trainer qualification, where required.
• Use of our in-house training facilities.
• Opportunity to develop skills across workforce coordination, training and quality assurance.
• A varied role with the opportunity to make a real difference to the smooth running of the business.