At a Glance
- Tasks: Lead and oversee community care operations, driving performance and quality across multiple branches.
- Company: Nurseplus, a leading provider of healthcare staffing and community care services in the UK.
- Benefits: Competitive salary, benefits package, and the chance to shape the future of community care.
- Other info: Join a collaborative environment with opportunities for growth and influence.
- Why this job: Make a real impact in community care while leading a passionate team towards excellence.
- Qualifications: Significant experience in community care operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division. We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally. This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches.
As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams. You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division.
We are looking for someone with a strong background in domiciliary/community care operations, who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery.
Key Responsibilities- Lead and oversee operational delivery across Community branches
- Drive performance, accountability, and consistency across the division
- Support and develop Regional Operations Managers and leadership teams
- Identify operational risks and implement recovery and improvement plans
- Support the continued growth and development of the Nurseplus Community offering
- Ensure growth is aligned with operational capability, compliance, and service quality
- Work closely with branch teams and stakeholders to strengthen local performance and reputation
- Ensure high-quality, safe, and compliant care delivery across all regions
- Support branches in maintaining strong CQC standards and governance practices
- Work collaboratively with Quality, Compliance, Training, and People teams
- Ensure learning from audits, incidents, complaints, and feedback is embedded into operations
- Own divisional performance against budget, margin, and growth targets
- Support operational leaders to understand the commercial impact of decisions
- Work closely with Finance and Commercial teams to improve reporting and forecasting
- Build strong relationships across operational and branch leadership teams
- Support succession planning, leadership development, and internal progression
- Promote a positive, collaborative, and high-performance culture
- Significant senior operational leadership experience within domiciliary or community care
- Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks
- Experience managing multi-site operations and senior operational leaders
- Proven ability to drive operational improvement and performance
- Strong commercial awareness with experience managing budgets and P&L performance
- Ability to lead strategically while maintaining operational oversight
- Excellent leadership and stakeholder management skills
- Strong decision-making and problem-solving ability
- Professional, credible, and confident leadership style
- Ability to build high-performing teams and operational consistency
- Passionate about delivering high-quality community care services
- Senior leadership opportunity within a growing national organisation
- Competitive salary and benefits package
- Opportunity to shape and influence the future of Community Care at Nurseplus
- Collaborative and supportive leadership environment
- Autonomy and ownership within a high-impact role
If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you.
Operations Director (Community Care) employer: Nurseplus
Nurseplus is an exceptional employer, offering a senior leadership opportunity in the thriving field of community care. With a commitment to high-quality, person-centred care, employees benefit from a collaborative and supportive work culture that fosters professional growth and development. The role of Operations Director not only provides autonomy and influence over the future of community care but also comes with a competitive salary and benefits package, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director (Community Care)
✨Tip Number 1
Network like a pro! Reach out to your connections in the community care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Nurseplus and understanding their values and operations. Tailor your responses to show how your experience aligns with their mission of delivering high-quality, person-centred care.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to Nurseplus or similar organisations. Express your interest in potential roles and share how you can contribute to their community care operations.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Operations Director (Community Care)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in community care and operational leadership, focusing on achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational performance and quality in previous positions, and don’t forget to express your passion for community care!
Showcase Your Leadership Skills:We want to see your leadership style shine through in your application. Mention any experience you have in building high-performing teams and how you've supported others in their professional development.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people!
How to prepare for a job interview at Nurseplus
✨Know Your Stuff
Make sure you’re well-versed in the specifics of community care operations and CQC regulations. Brush up on your knowledge about Nurseplus and their approach to quality care delivery, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving operational performance. Think about times when you’ve successfully managed multi-site operations or improved service quality, as these are key aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or improve performance across branches. Practise articulating your thought process and decision-making strategies, as this will demonstrate your problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how they align with operational capabilities. This not only shows your strategic thinking but also your enthusiasm for contributing to Nurseplus's future success.
