At a Glance
- Tasks: Lead and oversee community care operations, driving performance and quality across multiple branches.
- Company: Nurseplus, a leading provider of healthcare staffing and community care services in the UK.
- Benefits: Competitive salary, benefits package, and a chance to shape the future of community care.
- Other info: Join a collaborative environment with opportunities for growth and autonomy.
- Why this job: Make a real impact in community care while leading a passionate team towards excellence.
- Qualifications: Significant experience in community care operations and strong leadership skills required.
Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division.
We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally. This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches.
As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams. You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division.
We are looking for someone with a strong background in domiciliary/community care operations, who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery.
Key Responsibilities- Lead and oversee operational delivery across Community branches
- Drive performance, accountability, and consistency across the division
- Support and develop Regional Operations Managers and leadership teams
- Identify operational risks and implement recovery and improvement plans
- Support the continued growth and development of the Nurseplus Community offering
- Ensure growth is aligned with operational capability, compliance, and service quality
- Work closely with branch teams and stakeholders to strengthen local performance and reputation
- Ensure high-quality, safe, and compliant care delivery across all regions
- Support branches in maintaining strong CQC standards and governance practices
- Work collaboratively with Quality, Compliance, Training, and People teams
- Ensure learning from audits, incidents, complaints, and feedback is embedded into operations
- Own divisional performance against budget, margin, and growth targets
- Support operational leaders to understand the commercial impact of decisions
- Work closely with Finance and Commercial teams to improve reporting and forecasting
- Build strong relationships across operational and branch leadership teams
- Support succession planning, leadership development, and internal progression
- Promote a positive, collaborative, and high-performance culture
- Significant senior operational leadership experience within domiciliary or community care
- Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks
- Experience managing multi-site operations and senior operational leaders
- Proven ability to drive operational improvement and performance
- Strong commercial awareness with experience managing budgets and P&L performance
- Ability to lead strategically while maintaining operational oversight
- Excellent leadership and stakeholder management skills
- Strong decision-making and problem-solving ability
- Professional, credible, and confident leadership style
- Ability to build high-performing teams and operational consistency
- Passionate about delivering high-quality community care services
What We Offer
- Senior leadership opportunity within a growing national organisation
- Competitive salary and benefits package
- Opportunity to shape and influence the future of Community Care at Nurseplus
- Collaborative and supportive leadership environment
- Autonomy and ownership within a high-impact role
If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you.
Operations Director (Community Care) employer: Nurseplus UK Ltd
Nurseplus is an exceptional employer, offering a senior leadership role as Operations Director in the thriving community care sector. With a commitment to high-quality, person-centred care, employees benefit from a collaborative and supportive work culture, competitive salary, and opportunities for professional growth and development. Join us to make a meaningful impact while enjoying autonomy and ownership in a dynamic environment dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director (Community Care)
✨Tip Number 1
Network like a pro! Reach out to your connections in the community care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Nurseplus and understanding their values and operations. Tailor your responses to show how your experience aligns with their mission of delivering high-quality, person-centred care.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven operational performance and improved care delivery in your previous roles. This will demonstrate your fit for the Operations Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nurseplus team and making a difference in community care.
We think you need these skills to ace Operations Director (Community Care)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Operations Director role. Highlight your leadership experience in community care and any relevant achievements that showcase your ability to drive operational performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about community care and how your background makes you the perfect fit for this role. Be sure to mention your understanding of CQC regulations and your approach to quality care delivery.
Showcase Your Leadership Style:In both your CV and cover letter, give us a glimpse of your leadership style. We want to know how you build high-performing teams and foster a positive culture. Share examples of how you've supported and developed others in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Nurseplus UK Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Nurseplus and its community care operations. Familiarise yourself with their values, recent developments, and the challenges they face in the sector. This will help you demonstrate your genuine interest and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led teams, improved operational performance, or navigated challenges. Be ready to discuss how you can apply these skills to support Nurseplus's growth and quality care delivery.
✨Understand Compliance and Quality Standards
Given the importance of CQC regulations and quality frameworks in this role, brush up on your knowledge of these standards. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach maintaining high-quality care at Nurseplus.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company's future plans, challenges in community care, and how they measure success. This not only shows your interest but also helps you gauge if Nurseplus is the right fit for you.
