At a Glance
- Tasks: Build strong relationships and identify growth opportunities for our National Account business.
- Company: Dynamic company focused on customer success and collaboration.
- Benefits: Competitive salary, profit share bonus, and ongoing training.
- Other info: Clear career progression and a proactive, solutions-focused team culture.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in account management or customer success with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Are you a driven and commercially minded professional looking for your next challenge? Do you enjoy building strong relationships, identifying opportunities and working with teams to deliver great customer outcomes? If so, we want to hear from you.
We are looking for a Customer Success Consultant to join our team, supporting our National Account business across the North Region. This is a varied and commercially focused role, working closely with Hub Managers, operational teams and National Accounts to maximise fulfilment, improve client outcomes and identify opportunities for growth.
The Role
- Act as the regional point of contact for portal-based client activity across the North
- Monitor client requirements and ensure opportunities are communicated to the relevant Hubs and actioned quickly
- Work closely with Hub Managers and Consultants to maximise fulfilment and increase regional revenue
- Build and maintain strong relationships with National Accounts and internal stakeholders
- Identify gaps, barriers and opportunities, working collaboratively to find solutions
- Support the implementation and mobilisation of new National Account opportunities
- Monitor performance, KPIs and activity to identify trends and areas for improvement
- Share best practice across Hubs and provide additional support where performance is below expectations
- Help deliver excellent customer service while supporting the growth and development of National Accounts
What We’re Looking For
- Previous experience in recruitment, account management, customer success or healthcare staffing
- Strong commercial awareness and the ability to identify opportunities for growth
- Excellent communication, relationship-building and customer service skills
- Confident working with multiple stakeholders across different locations and levels
- Strong organisational and analytical skills, with the ability to manage multiple priorities
- A proactive, solutions-focused approach with a strong sense of ownership
- Self-motivated, resilient and driven to achieve targets and objectives
- Comfortable using technology, client portals and internal systems
- Knowledge of the healthcare or care sector would be advantageous
- Full UK driving licence and the ability to travel between Hubs and client locations when required
What’s on Offer
- Competitive salary
- Profit Share Bonus – rewarding your success
- A varied and commercially focused role with genuine responsibility
- Clear career progression opportunities
- Supportive and collaborative team environment
- Ongoing training and development
If you’re ready to take the next step in your career and play a key role in growing and developing our National Account business across the North, we’d love to hear from you.
Customer Success Consultant in Newcastle upon Tyne employer: Nurseplus UK Ltd
Nurseplus is an exceptional employer dedicated to making a positive impact in the community through compassionate care. With a focus on employee growth, we offer tailored training and development opportunities, competitive pay, and a supportive work culture that values your contributions. Join us in delivering meaningful care while enjoying the benefits of continuity with clients and flexible working options that suit your lifestyle.
