Operations & Supply Chain Manager (12m FTC Maternity Cover)

Nursem is a UK skincare brand with a simple purpose: to care for hands that care for others. Founded by paediatric nurse Antonia and her husband Jonny, Nursem was created to help protect and soothe skin damaged by relentless hand washing — something experienced daily by nurses, midwives and healthcare professionals. Today, we’re the fastest-growing hand care brand in the UK, with over 20,000 five-star reviews, multiple award wins, and a signature hand cream often described as life-changing. You’ll find Nursem through our DTC store, Boots, Amazon, Space NK and other nationwide retailers — with big ambitions to become the UK’s number one hand care brand. At the heart of everything we do is the Nursem Promise. For every product sold, we donate a month’s worth of hand care to a nurse, midwife or other healthcare professional in the NHS. To date, we’ve delivered over 655,000 Promises, and we’re only just getting started.

With ambitious plans to grow Nursem into a household name over the next 2–3 years, we’re looking for an Operations & Supply Chain Manager to join our team on a 12 month fixed term contract. This is a remote role, offering the chance to work closely with the founders while enjoying flexibility. This is an opportunity to play a meaningful role in a growing business, leading our operations and supply chain department, and make a genuine difference to the lives of thousands of healthcare professionals.

The Role

• 12m Fixed Term Contract: Operations & Supply Chain Manager (Salary: £40k - £50k Pro Rata + Performance Bonus).
• Important: This is a full time role, however we are open to considering PT applicants (min. 24hrs over 5 days).
• Location: Remote (UK Only). This role will require attendance at our head office in Gosforth, Newcastle upon Tyne a minimum of once per quarter – with other occasional UK based travel expected.

This is a perfect role for someone looking to manage Nursem's day-to-day operations of a fast growing consumer brand. As we continue to scale and expand our availability, across online marketplaces & platforms, physical retail stores, and via distribution partnerships – we require a seasoned Operations Manager to oversee our omnichannel operation and drive efficiency and excellence in our processes. The Operations Manager will work closely with the whole Nursem team and our external partners in the supply chain. As a key functional role within the business, and vital to support our rapid growth, you will support everything along the critical flow of goods, from design/development, supply, warehousing/fulfilment/delivery to final customers/shoppers. You will ensure the manufacturing, fulfilment and warehousing operations are continuously improving, scaling and delivering excellence to our business and customers every day – and, as things within a start-up change quickly you’ll be flexible, pragmatic and have a strong can-do attitude towards finding solutions and ‘making it work’. It is important that you are comfortable with a business scaling rapidly and have previous experience of building processes and systems to support a business's various stages of growth.

Preferable Experience

• 5+ years working within supply chain and operations for a fast-growing DTC & Retail brand.
• Strong knowledge of Mintsoft, Unleashed and Shopify.
• Knowledge of PIM and national retailer supply systems.

Responsibilities

• On-Shelf Availability: Ensure +98% availability of core SKUs for all key accounts across the year.
• B2B Supply & Logistics: Managing the relationship with our 3PL partner and maintaining service level through including management of weekly/monthly KPIs and driving continuous improvement. Maintain availability of Nursem products in our key retail partners, e.g. Boots & SpaceNK. Lead tendering process to find new 3PL solution ahead of termination of existing relationship. Manage and develop relationships with key courier and freight partners. Overall responsibility for dealing with inbound orders, fulfilment and invoicing of those orders.
• B2C Supply & Logistics: Managing the daily relationship with our 3PL. Maintaining service levels through management of weekly/monthly KPIs and driving continuous improvement to improve profitability.
• Manufacturing & Supply: Take the lead on managing our key manufacturing partnerships, supplier relationships and production schedule. Sourcing or setting-up new suppliers where required. A critical part of this function is the weekly management of our demand plan and liaising regularly with our partners to manage the smooth and efficient supply of goods.
• New Product Introductions: Oversee new product introductions into the B2B and B2C supply chain.
• Master Product Data/Information: Responsible for management and supply of all relevant information of our existing product range to the wider team or suppliers.
• International Expansion Support: Work with the wider Nursem team to develop and implement international supply chain and compliance as we grow our presence outside the UK.
• Systems & software: manage, maintain and implement key operational systems e.g. inventory management and purchasing software Unleashed.
• Sales & Operations planning: oversee demand forecasting with relevant team members on a monthly/quarterly basis as part of our S&OP process, efficiently planning supply requirements with our manufacturing partners.
• Administrative support: maintenance of key administrative tasks in the business, such as monthly tracking of the Nursem Promise. Support end of month process, providing information to our bookkeeper. Chase outstanding invoices from B2B customers.
• Monitoring & Reporting KPIs: Supporting wider team members and leadership in regularly tracking and reporting KPIs relevant to operations, stock health and business performance.
• Team culture and support: Take an active role in nurturing our company culture and support team members to deliver at their very best.

About You

You have a strong desire to work within a fast-paced, entrepreneurial skincare business, be willing to roll your sleeves up and where needed find/create solutions to problems or challenges! You’re a confident, resourceful self-starter who loves to deliver results alongside your team, and you believe that tomorrow can always be better than today. You’re highly organised, analytical, detail orientated and yet inquisitive to make things better – able to juggle and prioritise multiple tasks at once, and you can communicate ideas or concepts effectively – bringing the wider team into your plans. Most importantly, you’re a caring, fun and approachable person who wants to be part of building something truly special.

Be part of a brand that helps thousands of people every day including NHS healthcare professionals. 25 Days annual leave + Bank Holidays (Pro Rata).