Regional Supervisor

This position is a 1 year fixed term contract to cover Maternity, 38 hours per week (4 days x 9.5 hrs) including occasional Saturdays. The Regional Supervisor will be based in our Finchley clinic and the successful applicant must be prepared to travel throughout all of our clinics across Greater London.

Working with the Regional Manager to supervise staff and provide a supportive and non-judgemental administrative service to patients. To ensure an inclusive appointment system, referral system and patient centred service. To work in accordance with the terms of the Care Standards Act, Abortion Act and all other statutory requirements.

Main duties of the job:

• Lead by example and work with administration staff to ensure the consistent delivery of effective patient oriented services and effective administrative services.
• Ensure staff compliance with Clinic protocols.
• Delegate responsibilities to Administration staff fairly and equitably providing advice and guidance as necessary.
• Compile rotas for administration staff.
• Assist in the recruitment, induction and training of administration staff as and when required.
• Authorise annual leave for administrative team ensuring the administration department is adequately covered with trained staff.
• Ensure that all legal and statutory documentation is completed accurately in a timely manner and stored correctly.
• Ensure all charges are completed on patient records appropriately and timely and reconcile at the end of each month.

About us:

NUPAS is one of the leading organisations supporting women’s reproductive choices. The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone’s responsibility. DBS checks are standard on all prospective employees, the level of this check will be determined by the job type.

All staff are required to adhere to the principles of patient centered care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Visions & Values, ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.

Job responsibilities:

• Deliver a consistent, patient centred, caring, confidential and professional administration and reception service to patients.
• Take appointment bookings from patients and answer queries.
• Meet and greet patients.
• Treat all patients with dignity and respect and maintain strict patient confidentiality.
• Liaise with clinical and medical staff regarding specific patient needs and medical queries.
• Monitor and adjust diaries in line with rotas, working hours and keeping wait times to a minimum.

Confidentiality:

Patient and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 1998 and will adhere to the Clinic Confidentiality Policy & Procedure.

To comply with the requirements of the NUPAS Information Governance Policy and adhere to the standards and procedures laid out therein.

General:

• Support a woman’s right to request an abortion.
• Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
• Work in harmony with all other personnel and to communicate in an open and courteous manner with colleagues and patients.
• Undertake any training necessary to fulfil duties and responsibilities.

Employees must not make unauthorised copies or disclose confidential or commercially sensitive organisational information to unauthorised parties. Employees are required to use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.

Employees are expected to observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity. Employees are expected to show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.

All employees must observe all safety rules and follow safe working practices.

Under the Health Act 2006, all enclosed or substantially enclosed workplaces and NUPAS Ltd vehicles must be smoke-free.

NUPAS Ltd does not accept responsibility for personal property brought onto the premises. Articles lost or found on NUPAS Ltd premises should be reported to line manager.

All NUPAS Ltd’s employees who are required to register with a professional body to enable them to practice within their profession, are required to comply with their code of conduct and requirements of their professional registration at all times.

All staff have a responsibility to understand and adhere to the requirements of company policy and protocols when dealing with Children, Young People and Vulnerable Adults.

All employees must share NUPAS Ltd’s commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.

All staff have a responsibility to ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.

Person Specification:

• 2 years experience in an administrative capacity involving face-to-face contact with the public.
• Significant administrative experience in a care environment dealing with anxious patients.
• Secondary standard of education or NVQ Level 2 or equivalent.
• Computer literate with reasonable level of keyboard skills and knowledge of systems, procedures, techniques, programming.
• Good communication skills and interpersonal skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£18.56 an hour, Mat cover, 38 hrs per week, 4 days x 9.5 hrs, Occasional Saturdays.