At a Glance
- Tasks: Be the first point of contact for patients, providing caring and professional appointment booking services.
- Company: Join NUPAS, a compassionate healthcare provider dedicated to patient care.
- Benefits: Flexible full and part-time hours with a supportive team environment.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Empathy and respect for all patients; previous experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join our dedicated team within our busy contact centre in Manchester city centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately., Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.
Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.
Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.
You must be empathetic, and treat all patients and colleagues with dignity and respect.
Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).
Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.
Ensure the patient is made aware of any special requirements regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.
Identify and elevate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.
Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.
Ensure you comply with all policies and procedures.
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.
NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. Everyone will need to have a DBS check. The level of this check will be determined by the job type.
All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in support of NUPAS values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.
Patient Care and Booking Advisor in Manchester employer: NUPAS Ltd
NUPAS is an exceptional employer that prioritises the well-being of its staff while delivering vital abortion and sexual health services in Manchester and Bolton. With a strong commitment to patient-centred care, our inclusive work culture fosters collaboration within a multidisciplinary team, offering flexible working arrangements and opportunities for professional growth. Join us to make a meaningful impact in a supportive environment that values pro-choice principles and prioritises safeguarding standards.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care and Booking Advisor in Manchester
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at NUPAS Ltd for the Patient Care and Booking Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care and Booking Advisor in Manchester
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with NUPAS Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at NUPAS Ltd, and how you can make a difference!
How to prepare for a job interview at NUPAS Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at NUPAS Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like NUPAS Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how NUPAS Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
