Clinical Support Service - Registered Nurse or Midwife in Manchester

Are you looking for the next step in your nursing or midwifery career? We require experienced, enthusiastic, caring and empathetic Nurses and Midwives. We have an exciting opportunity for enthusiastic Nurses or Midwives to work within our remote patient support line and specialist placement team to cover maternity leave for 12 months.

We are looking for practitioners who can deliver safe and effective care over the telephone to patients who need support and advice after an abortion. The service also supports the smooth and timely referral and placement of patients who need specialist support and treatment from the NHS/outside provider(s). This is a 24 hour, 365 days a year service, therefore this role includes weekend working, nights and evenings. The working hours are 8am - 8.00pm and 8pm - 8.00am. Please be aware this role is predominantly working from home; however, travel is required to our sites nationally on occasion. There will be enhanced payments for out of hours shifts.

You will need to be able to fulfil an integral role within our multidisciplinary team delivering a confidential abortion service. It is important you are an autonomous confident practitioner as the service is nursing and midwifery led, therefore you will be making clinical decisions and managing patients care regularly, with minimal medical input.

Main duties of the job:

• Pro-Choice is a must.
• Assessing and providing patients with post abortion and sexual health information over the phone, 24/7, 365 days a year.
• Supporting the smooth and timely referral and placement of patients who need specialist support and treatment from the NHS/outside provider(s).
• The post holder will ensure they deliver a quality, effective, efficient and safe service, in conjunction with NUPAS policies and procedures, NMC guidelines for professional practice, the abortion care act 1967 and any other relevant local, national and clinical guidance.
• Undertake other work to support the organisation as directed. This could include report writing, audits, safeguarding administration, other referrals and follow ups.

About us:

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience. NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. DBS checks are standard on all prospective employees, the level of this check will be determined by the job type.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty. The post holder will, in support of the NUPAS values ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly. To be committed to equality of opportunity and valuing diversity and ensure this is integrated into all activity.

Job responsibilities:

• We have an exciting opportunity for enthusiastic Nurses and Midwives to work within our new remote patient support line and specialist placement team.
• We are looking for practitioners who can deliver safe and effective care over the telephone to patients who need support and advice after an abortion.
• The service also supports the smooth and timely referral and placement of patients who need specialist support and treatment from the NHS/outside provider(s).
• You will need to be able to fulfil an integral role within our multidisciplinary team delivering a confidential abortion service.
• It is important you are an autonomous confident practitioner as the service is nursing and midwifery led, therefore you will be making clinical decisions and managing patients care regularly, with minimal medical input.

Person Specification:

• Registered Nurse or Registered Midwife
• Up to date knowledge and experience of working in a sexual health/TOP/Gynaecological service.
• Recognised qualification in Independent/Supplementary Prescribing.
• Ultrasound scanning experience in first and second stage trimester.
• Training in contraception.
• Experience providing clinical advice over the phone/remotely to patients.

Experience:

• To provide remote clinical support to patients who are calling the 24-hour patient support line.
• To effectively triage post abortion aftercare calls, giving sound, safe and quality advice to a broad patient base with varying questions and concerns.
• Using clinical judgment and verbal skills to identify when a patient is deteriorating or needs prompt emergency care and escalating/referring appropriately.
• Booking patients into NUPAS post treatment appointments for further assessment, undertaking assessment to ensure shared decision-making approaches are utilised, and informed consent is therefore gained.
• Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
• Ensuring the patients care is documented clearly, factually, and timely on Electronic Patient Records.
• Effective time management skills, considering priority and timing of patient contact required.
• Referral to the safeguarding team if concerns arise and when needed.
• Refer patients into NUPAS counselling service if needed.
• Sign posting and supporting patient to access other relevant services if needed and when relevant.
• Give support, guidance and facilitate a smooth, timely and efficient service for patient requiring specialist placement.
• Using communication skills and an empathetic approach when talking to patients and ensuring you can deliver information in a way that they understand.
• Ensuring all relevant medical information, scan reports, blood results, GP correspondence and other results are available/requested for outside referral or review by NUPAS medical team.
• Checking details on patient notes and alerting Doctor/surgeon/anaesthetist to any significant conditions.
• Screening patient notes to ensure they need referral and liaising with NUPAS medical team to accommodate patients who can be treated safely within our service with adjustment/s or extra support.
• Ability to work under pressure to be able to prioritise and place calls and refer women to NHS/other services.
• Maintenance of patient safety.
• Maintenance of patient confidentiality and DATA protection.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract: Fixed term

Duration: 1 year

Working pattern: Full-time, Part-time, Home or remote working