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For Companies At a Glance
- Tasks: Provide IT support across Europe, manage systems, and enhance application performance.
- Company: Leading global brand in innovative baby gear since 2007.
- Benefits: Company pension, employee discounts, private medical insurance, and free parking.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in IT operations.
- Qualifications: 3+ years in IT, strong technical skills, and customer service mindset.
The predicted salary is between 35000 - 45000 £ per year.
We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for an all-rounded IT Operation Specialist (m/f/d) to be part of its small team to provide IT support services across users, infrastructure and application system to facilitate its growth in our European offices.
This position provides the opportunities to explore different fields in Information Technology, and direct involvement in EU business & operations.
This role is a full-time office based role. Monday to Friday. From 9am until 5pm.
What you’ll do
- IT Support: Provide the first point of contact for all IT support requests (both hardware and software) for offices across Europe.
- Provide IT support covering the following areas:
- Install standard software and configure user devices.
- Manage Active Directory and user permissions.
- Support Microsoft 365, Azure, and other cloud environments.
- Assist with the installation and management of local servers, networking hardware, patches, and system upgrades.
- Support IT infrastructure and connectivity, including:
- VPN
- WiFi networks
- Firewall access
- Endpoint security
Application / Program Management:
- Provide technical support and maintenance for business applications, including Zendesk, GoSpotCheck, SAP, EDI, and e-commerce platforms.
- Work with internal IT teams to support the implementation and enhancement of application systems.
- Provide user support and training to ensure smooth system adoption and daily operations.
- Monitor and resolve system issues, coordinating with internal teams and external vendors when required.
- Gather and analyse user requirements and recommend suitable IT solutions or system improvements.
What you’ll bring
- Experience & Education: 3+ years of experience in the IT field. Bachelor’s degree in IT, MIS, Computer Science, or Microsoft certifications (preferred).
- Strong, well-rounded technical skills in desktop, server, and network administration, configuration, and troubleshooting.
- Experience with Windows/Apple System Administration.
- Familiarity with device management tools (e.g., Jamf, Intune, etc.) is preferred.
- Knowledge of firewalls, switches, and other network security technologies is preferred.
- Functional Skills, Knowledge & Competencies:
- Strong customer service mindset, with the ability to remain calm and professional under pressure when supporting internal users.
- Fluency in written and spoken English, with a good ability to interact both internally and externally, and a demonstrated ability to convey complex ideas clearly and as simply as possible.
- Ability to adapt and perform in a fast-paced and rapidly changing environment.
- Proven ability to work both independently and collaboratively within a team.
- Effectively prioritising and multi-tasking across multiple concurrent projects.
- Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
- Excellent diagnostic and problem-solving skills.
- Strong documentation skills and attention to detail.
- Proactive, energetic, and positive attitude.
What You’ll Get:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
IT Operation Specialist employer: Nuna
Contact Detail:
Nuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operation Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. We recommend role-playing with a friend or using online resources to simulate real-life problems you might face. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any relevant experience. This is a great way for us to see your capabilities beyond just a CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Operation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operation Specialist role. Highlight relevant experience and skills that match the job description, like your technical skills in desktop and server administration. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for us. Don’t forget to mention your customer service mindset and problem-solving skills, as these are key for this role.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially with tools like Microsoft 365, Azure, and any device management tools you’ve used. We love seeing candidates who can hit the ground running and support our IT infrastructure effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Nuna
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like Active Directory, Microsoft 365, and cloud environments. Be ready to discuss your experience with desktop and server administration, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves supporting internal users, it's crucial to demonstrate your customer service mindset. Think of examples where you've remained calm under pressure or resolved a tricky IT issue for a colleague. This will highlight your ability to communicate complex ideas simply and effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a network outage or a software installation gone wrong. Practise your responses to these scenarios, focusing on your problem-solving process and how you would collaborate with team members or external vendors.
✨Bring Documentation Samples
Since strong documentation skills are key for this role, consider bringing samples of technical documentation you've created in the past. This could be user guides, support procedures, or system configurations. It’ll give the interviewers a tangible sense of your attention to detail and organisational skills.