At a Glance
- Tasks: Provide IT support across Europe, manage systems, and enhance application performance.
- Company: Leading global brand in innovative baby gear since 2007.
- Benefits: Company pension, employee discounts, private medical insurance, and free parking.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in IT operations.
- Qualifications: 3+ years in IT, strong technical skills, and customer service mindset.
The predicted salary is between 35000 - 45000 £ per year.
We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for an all-rounded IT Operation Specialist (m/f/d) to be part of its small team to provide IT support services across users, infrastructure and application system to facilitate its growth in our European offices.
This position provides the opportunities to explore different fields in Information Technology, and direct involvement in EU business & operations.
This role is a full-time office based role. Monday to Friday. From 9am until 5pm.
What you’ll do
- IT Support: Provide the first point of contact for all IT support requests (both hardware and software) for offices across Europe.
- Provide IT support covering the following areas:
- Install standard software and configure user devices.
- Manage Active Directory and user permissions.
- Support Microsoft 365, Azure, and other cloud environments.
- Assist with the installation and management of local servers, networking hardware, patches, and system upgrades.
- Support IT infrastructure and connectivity, including:
- VPN
- WiFi networks
- Firewall access
- Endpoint security
- Work with external vendors when necessary to resolve issues or support system implementations.
- Build and maintain clear technical documentation and support procedures.
- Application / Program Management: Provide technical support and maintenance for business applications, including Zendesk, GoSpotCheck, SAP, EDI, and e-commerce platforms.
- Work with internal IT teams to support the implementation and enhancement of application systems.
- Provide user support and training to ensure smooth system adoption and daily operations.
- Monitor and resolve system issues, coordinating with internal teams and external vendors when required.
- Gather and analyse user requirements and recommend suitable IT solutions or system improvements.
What you’ll bring
- 3+ years of experience in the IT field.
- Bachelor’s degree in IT, MIS, Computer Science, or Microsoft certifications (preferred).
- Strong, well-rounded technical skills in desktop, server, and network administration, configuration, and troubleshooting.
- Experience with Windows/Apple System Administration.
- Familiarity with device management tools (e.g., Jamf, Intune, etc.) is preferred.
- Knowledge of firewalls, switches, and other network security technologies is preferred.
- Functional Skills, Knowledge & Competencies:
- Strong customer service mindset, with the ability to remain calm and professional under pressure when supporting internal users.
- Fluency in written and spoken English, with a good ability to interact both internally and externally, and a demonstrated ability to convey complex ideas clearly and as simply as possible.
- Ability to adapt and perform in a fast-paced and rapidly changing environment.
- Proven ability to work both independently and collaboratively within a team.
- Effectively prioritising and multi-tasking across multiple concurrent projects.
- Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
- Excellent diagnostic and problem-solving skills.
- Strong documentation skills and attention to detail.
- Proactive, energetic, and positive attitude.
What You’ll Get:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Locations
IT Operation Specialist in Hampshire, Portsmouth employer: Nuna
Join a dynamic and innovative team at our leading global brand, where we prioritise employee growth and development in a supportive work culture. As an IT Operation Specialist, you will enjoy a full-time role with opportunities to explore various fields in Information Technology while benefiting from perks such as private medical insurance, company pension, and employee discounts. Our office environment fosters collaboration and creativity, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operation Specialist in Hampshire, Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nuna values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nuna might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nuna!
✨Direct Apply to Nuna
Let's not forget to apply directly through the Nuna website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operation Specialist in Hampshire, Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nuna.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nuna. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nuna
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
