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- Tasks: Lead the vision and execution of seamless customer onboarding journeys.
- Company: Join a leading innovator in the payments industry, transforming transaction management.
- Benefits: Enjoy a competitive salary of £100,000 - £120,000 plus great benefits.
- Why this job: Make a real impact on customer experiences and drive innovation in onboarding.
- Qualifications: Strong experience in product management, especially in customer onboarding or digital journeys.
- Other info: Ready to enhance customer satisfaction and reduce dropout rates? Apply now!
The predicted salary is between 80000 - 120000 £ per year.
Want to make a real difference in how new customers experience a leading innovator in the payments industry? They are on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We are looking for an experienced Senior Product Manager to collaborate with Underwriting, Operations, Sales and Customer Success teams to own the vision, strategy, and delivery of onboarding experiences. You will ensure new customers experience seamless and efficient onboarding journeys, driving rapid activation and reducing early churn.
What you'll do:
- Lead a core product area: Own and articulate the vision, roadmap, and execution of end-to-end customer onboarding journeys.
- Champion the customer: Ensure new customers experience seamless, intuitive, and efficient onboarding journeys, driving rapid activation and reducing early churn.
- Drive innovation: Lead product discovery and define detailed requirements that translate into compelling and frictionless onboarding experiences.
- Scale & execute: Continuously analyse onboarding performance data to identify and implement improvements that accelerate customer activation and reduce dropout.
What you'll need:
- Strong experience as a Senior Product Manager, ideally specialising in customer onboarding or digital user journeys.
- A proven track record of optimising customer journeys to drive rapid activation and reduce churn.
- A data-driven mindset, using analytics and insights to inform prioritisation and measure outcomes.
- Exceptional stakeholder management and communication skills, capable of engaging diverse business and technical audiences.
What will success look like in this role?
- Significant improvements in customer onboarding time and activation speed.
- Reduced customer dropout rates during onboarding journeys.
- Enhanced customer satisfaction scores (NPS/CSAT) related to onboarding experiences.
Ready to make an impact on customer journeys? Apply now!
Senior Product Manager, Onboarding employer: numi
Contact Detail:
numi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Onboarding
✨Tip Number 1
Familiarise yourself with the latest trends in customer onboarding and digital user journeys. Understanding what makes a seamless experience will help you articulate your vision and strategy effectively during interviews.
✨Tip Number 2
Prepare to discuss specific examples of how you've optimised customer journeys in the past. Highlighting measurable outcomes, such as reduced churn rates or improved activation speeds, will demonstrate your impact and expertise.
✨Tip Number 3
Showcase your data-driven mindset by being ready to talk about the analytics tools you've used. Discuss how you've leveraged data to inform decisions and improve onboarding processes, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Brush up on your stakeholder management skills. Be prepared to share how you've successfully engaged diverse teams in previous roles, as strong communication is key to driving collaboration and achieving onboarding goals.
We think you need these skills to ace Senior Product Manager, Onboarding
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Product Manager position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, particularly in onboarding or customer journeys. Use specific examples that demonstrate your ability to drive activation and reduce churn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences. Discuss your data-driven approach and how you’ve successfully managed stakeholder relationships in previous roles.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements related to onboarding processes. For example, mention any improvements in activation speed or reductions in dropout rates you've achieved in past positions.
How to prepare for a job interview at numi
✨Understand the Company’s Vision
Before your interview, make sure you understand the company's mission and how they aim to revolutionise customer onboarding. This will help you align your answers with their goals and demonstrate your enthusiasm for the role.
✨Showcase Your Data-Driven Approach
Prepare examples of how you've used data to optimise customer journeys in your previous roles. Be ready to discuss specific metrics you've improved and how you measured success, as this aligns with the company's focus on analytics.
✨Highlight Stakeholder Management Skills
Since the role involves collaboration with various teams, be prepared to share experiences where you've successfully managed diverse stakeholders. Discuss how you communicated effectively and navigated differing priorities to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific onboarding challenges. Think through potential scenarios related to customer activation and churn reduction, and outline your strategic approach to solving these issues.
