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- Tasks: Lead product strategy and enhance customer account management experiences.
- Company: Join a leading innovator in the payments industry focused on transforming transaction management.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for innovation.
- Why this job: Make a real impact on customer satisfaction and drive meaningful change in technology.
- Qualifications: Experience as a Senior Product Manager with a focus on customer service and digital products.
- Other info: Opportunity to explore AI tools for process improvement and automation.
The predicted salary is between 68000 - 76000 £ per year.
Want to make a real difference in customer experience for a leading innovator in the payments industry? They are on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We are looking for an experienced Senior Product Manager to lead the strategy, development, and continuous improvement of customer account management and servicing experiences. In this role, you will have the opportunity to innovate existing technology and explore new AI tools to automate and improve processes.
What you’ll do:
- Lead a core product area: Own and define the product vision, strategy, and roadmap.
- Champion the customer: Ensure seamless, efficient, and intuitive account operations, empowering customers to easily manage their products and maximise their value.
- Drive innovation: Identify and implement improvements to servicing capabilities, reducing customer friction and enhancing overall satisfaction.
- Scale & execute: Use analytics, customer insights, and performance metrics to prioritise enhancements and deliver measurable impact.
What you’ll need:
- Strong experience as a Senior Product Manager in customer service, account management, or related digital products.
- A proven track record of delivering customer-centric solutions and measurable operational improvements.
- A data-driven mindset to prioritise initiatives and solve problems effectively.
- Exceptional stakeholder management skills, with the ability to align diverse teams around a shared vision.
What will success look like in this role?
- Improved customer satisfaction and reduced customer churn through enhanced account management and servicing experiences.
- Increased operational efficiency within internal teams managing customer accounts.
- Strong adoption and positive feedback from users on implemented improvements.
Ready to make an impact in the world of customer experiences? Apply now!
Senior Product Manager - Accounts employer: numi
Contact Detail:
numi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Accounts
✨Tip Number 1
Familiarise yourself with the latest trends in customer account management and servicing. Understanding current innovations, especially in AI tools, will help you speak confidently about how you can drive improvements in this area.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led product strategies in the past. Highlight your ability to use data-driven insights to enhance customer experiences and operational efficiency.
✨Tip Number 3
Showcase your stakeholder management skills by preparing to discuss how you've aligned diverse teams around a shared vision. Be ready to provide examples of how you’ve navigated challenges in cross-functional collaboration.
✨Tip Number 4
Research the company’s current products and services thoroughly. Being able to articulate how you can contribute to their mission of revolutionising payment processes will set you apart from other candidates.
We think you need these skills to ace Senior Product Manager - Accounts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Senior Product Manager, particularly in customer service and account management. Use specific examples that demonstrate your ability to deliver customer-centric solutions and measurable improvements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences and how your background aligns with the company's mission. Mention your experience with innovation and data-driven decision-making, as these are key aspects of the role.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any metrics that illustrate how you improved customer satisfaction or operational efficiency in past positions.
Prepare for Potential Questions: Think about how you would answer questions related to stakeholder management and driving innovation. Be ready to discuss specific examples of how you've aligned teams around a shared vision and implemented successful product strategies.
How to prepare for a job interview at numi
✨Understand the Product Vision
Before your interview, make sure you thoroughly understand the company's product vision and how it aligns with customer needs. Be prepared to discuss how you would contribute to defining and executing this vision as a Senior Product Manager.
✨Showcase Your Data-Driven Approach
Since the role requires a data-driven mindset, come equipped with examples of how you've used analytics and customer insights in past projects. Highlight specific metrics that demonstrate your impact on customer satisfaction and operational efficiency.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience in managing diverse stakeholders. Prepare examples that illustrate your ability to align teams around a shared vision and how you’ve navigated challenges in stakeholder management.
✨Demonstrate Innovation and Problem-Solving Skills
Be ready to discuss how you've driven innovation in previous roles. Think of specific instances where you identified opportunities for improvement and implemented solutions that enhanced customer experiences or streamlined processes.
