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- Tasks: Lead product strategy and enhance customer account management experiences.
- Company: Join a leading innovator in the payments industry focused on transforming transaction management.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for innovation.
- Why this job: Make a real impact on customer satisfaction and drive meaningful change in technology.
- Qualifications: Experience as a Senior Product Manager with a focus on customer service and digital products.
- Other info: Opportunity to explore AI tools for process improvement and automation.
The predicted salary is between 68000 - 76000 £ per year.
Want to make a real difference in customer experience for a leading innovator in the payments industry? They are on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We are looking for an experienced Senior Product Manager to lead the strategy, development, and continuous improvement of customer account management and servicing experiences. In this role, you will have the opportunity to innovate existing technology and explore new AI tools to automate and improve processes.
What you’ll do:
- Lead a core product area: Own and define the product vision, strategy, and roadmap.
- Champion the customer: Ensure seamless, efficient, and intuitive account operations, empowering customers to easily manage their products and maximise their value.
- Drive innovation: Identify and implement improvements to servicing capabilities, reducing customer friction and enhancing overall satisfaction.
- Scale & execute: Use analytics, customer insights, and performance metrics to prioritise enhancements and deliver measurable impact.
What you’ll need:
- Strong experience as a Senior Product Manager in customer service, account management, or related digital products.
- A proven track record of delivering customer-centric solutions and measurable operational improvements.
- A data-driven mindset to prioritise initiatives and solve problems effectively.
- Exceptional stakeholder management skills, with the ability to align diverse teams around a shared vision.
What will success look like in this role?
- Improved customer satisfaction and reduced customer churn through enhanced account management and servicing experiences.
- Increased operational efficiency within internal teams managing customer accounts.
- Strong adoption and positive feedback from users on implemented improvements.
Ready to make an impact in the world of customer experiences? Apply now!
Locations
Senior Product Manager - Accounts employer: numi
Contact Detail:
numi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Accounts
✨Tip Number 1
Familiarise yourself with the latest trends in customer account management and servicing. Understanding current innovations, especially in AI tools, will help you speak confidently about how you can contribute to the company's mission.
✨Tip Number 2
Network with professionals in the payments industry, particularly those who have experience in product management. Engaging with them can provide insights into the role and may even lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction and operational efficiency in previous roles. Being able to quantify your impact will demonstrate your capability as a Senior Product Manager.
✨Tip Number 4
Research the company’s existing products and identify areas for potential improvement. Presenting your ideas during interviews can showcase your proactive approach and alignment with their goals.
We think you need these skills to ace Senior Product Manager - Accounts
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Product Manager position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in product management, customer service, and account management. Use specific examples that demonstrate your ability to drive innovation and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences. Discuss your approach to product strategy and how you have successfully implemented improvements in previous roles.
Highlight Data-Driven Achievements: In both your CV and cover letter, emphasise your data-driven mindset. Provide concrete examples of how you've used analytics and customer insights to make impactful decisions in your past roles.
How to prepare for a job interview at numi
✨Understand the Product Vision
Before the interview, make sure you have a clear understanding of the company's product vision and strategy. Be prepared to discuss how your experience aligns with their goals and how you can contribute to enhancing customer account management.
✨Showcase Your Data-Driven Approach
As a Senior Product Manager, you'll need to demonstrate your ability to use data effectively. Prepare examples of how you've used analytics and customer insights in past roles to drive product improvements and enhance customer satisfaction.
✨Highlight Stakeholder Management Skills
This role requires exceptional stakeholder management skills. Be ready to share specific instances where you've successfully aligned diverse teams around a shared vision, and how you navigated challenges in the process.
✨Prepare for Innovation Discussions
Since the company is focused on driving innovation, think about how you've implemented new technologies or processes in previous roles. Be prepared to discuss your thoughts on AI tools and how they could be leveraged to improve customer experiences.
