Digital Delivery Lead
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Digital is how millions of customers find us, order, and stay connected to Pret – and this role exists so those experiences feel as fresh, kind and reliable as the food we make in our kitchens. You’ll lead delivery that turns big ideas into live products shops and customers actually love, helping us grow without ever standing still.
Performance Objectives
- Deliver 4–6 high-impact digital releases per year (app, web, ordering, loyalty) on time and to Pret quality standards, measured by adoption, conversion and shop feedback.
- Cut time-to-live for priority features by 25% within 12 months through clearer roadmaps, tighter squads and shop-ready testing.
- Raise digital order reliability and customer NPS on digital channels by partnering with operations so every launch works in a busy Pret kitchen, not just on a slide.
- Translate shop and customer insight into a living backlog that product, tech and commercial teams actually ship against – no orphaned ideas.
- Build delivery rhythm that shops trust: weekly visibility, honest risk calls, and post-launch learning that feeds the next cycle.
- Grow digital contribution to sales and frequency while protecting Pret’s “doing the right thing” promise on data, accessibility and waste.
Environment & Resources
You’ll sit in our London Support Centre, reporting into Digital / Product leadership, and work daily with Product, Engineering, Marketing, Operations and shop teams. You’ll have access to existing platforms, analytics, agency partners and a delivery budget aligned to our growth plans. Shops remain our north star – you’ll spend time in them.
Essential Qualifications
- Proven track record leading multi-squad digital delivery in retail, QSR or high-volume consumer businesses – you’ve shipped, not just planned.
- Comfortable owning outcomes: you can set a plan, unblock teams, and still be in the room when something breaks at 7am in a shop.
- Strong stakeholder muscle with both tech and non-tech leaders; you make complexity simple for shop managers and execs alike.
- Data-literate enough to define success metrics and course-correct without waiting for a dashboard committee.
- Lived Pret values: kind, honest, generous, never standing still – you raise standards and energy, not just tickets.
Role Selling Points
- Real scale, real kitchens: your work lands in 750+ shops and on millions of customer phones.
- 80%+ of our managers (and our CEO) started on the shop floor – digital here is never ivory-tower.
- Purpose that shows: The Pret Foundation, organic coffee, and a culture that still gives away the odd free coffee.
- Room to grow inside a fast-moving, late-stage private business that still feels human.
If you want to lead digital that actually gets made, served and loved – apply. We’d love to get to know you. Tell us what you’d ship first and why it would make a Pret customer’s day better.
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