Digital Business Analyst
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Digital is how we stay close to customers between visits, keep shops running smoothly and keep growing the right way. This role turns shop-floor reality and customer behaviour into clear decisions so our app, web and loyalty experiences actually help people grab a Pret they love — faster, fresher and kinder.
What you’ll get done
- Map end-to-end digital journeys (app, web, Club Pret, click & collect) against real shop operations so every change reduces friction for customers and teams.
- Turn analytics, mystery-shopper feedback and shop insights into prioritised requirements that product and tech can build without guesswork.
- Partner with shop leaders and support-centre teams to test digital features in live shops and measure impact on speed, waste and customer joy within 90 days of launch.
- Keep stakeholders aligned with simple, honest updates so we never stand still — decisions happen in days, not months.
- Spot and close gaps between digital promises and in-shop delivery so we do the right thing for customers, teams and the Pret Foundation.
- Build reusable process and data views that help future digital work scale across 20+ countries without extra complexity.
Environment & resources
You’ll sit in our London Support Centre with Digital Product, Tech, Shop Operations and Customer teams. You’ll have access to analytics tools, shop-visit time, product backlog support and a culture that already promotes 20% of support-centre people from the shop floor (including our CEO). You report into Digital Product leadership.
Essential qualifications
- You’ve translated messy operational or customer problems into clear, testable digital requirements that shipped and improved a live metric.
- You’re comfortable in shops and with data — you can spend a morning behind the counter then afternoon in dashboards and still speak both languages.
- You write and facilitate so mixed teams (shop, tech, marketing) leave meetings knowing exactly what happens next.
- You care about standards, waste and kindness as much as conversion — Pret values aren’t posters to you.
- Retail, hospitality or multi-site digital experience is a plus; curiosity and pace matter more than a specific tool list.
Why this role, why Pret
- Real shops, real kitchens, real impact — your work lands in 750+ locations, not a slide deck.
- 80%+ of managers started on the shop floor; we fund growth, apprenticeships and internal moves.
- Club Pret, organic coffee and The Pret Foundation give purpose beyond the next sprint.
- Happy teams, amazing standards, never standing still, doing the right thing — lived every day.
Everyone is welcome. Tell us what you need so the process works for you. We’d love to get to know you — apply and show us how you’ll help Pret stay fresh, digital and human.
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