At a Glance
- Tasks: Provide IT support and manage systems projects while learning cloud infrastructure.
- Company: Award-winning fintech startup with a fast-paced, collaborative culture.
- Benefits: Competitive salary, mentorship, and opportunities for professional growth.
- Other info: Join a small, dynamic team with a clear progression path.
- Why this job: Transition from IT support to cloud engineering with hands-on mentorship.
- Qualifications: 2-3 years in IT support, strong Mac support skills, and a desire to learn.
A high-growth, award-winning fintech startup is looking for an IT Systems Engineer to keep the business running smoothly today — and to grow into cloud infrastructure engineering tomorrow. This is a genuinely hybrid role with a clear progression path.
You’ll start by owning IT support and a handful of meaty systems projects, and once that’s under control, you’ll be mentored by experienced cloud engineers to start building and running infrastructure in AWS. If you’ve got a couple of years of IT support behind you and you’re itching to move into cloud, this is a rare chance to do exactly that while getting paid to learn.
You’ll join a small, tight-knit tech squad and work with everyone in the business — from software engineers to the sales team — so warmth, patience and good communication matter as much as technical know-how.
What you’ll do
- IT support & operations (roughly 20–40% of your time once up to speed)
- Onboard and offboard users, and be the go-to person for laptops, accounts and day-to-day systems issues
- Administer the core stack: Okta (SSO), Google Workspace, and Mac device management (MDM)
- Support a predominantly macOS fleet (~95% Mac, with a small number of Windows users)
- Procure and manage IT and office kit
- Support security and ISO 27001 compliance efforts
- Systems projects
- Roll out light-touch mobile device management (e.g. managing email on phones)
- Reconfigure how company Macs connect to the identity provider for sign-in
- Strengthen data loss prevention (DLP) within Google Workspace
- Growing into cloud (the bigger half of the role over time)
- Learn to build and run infrastructure in AWS, mentored by senior engineers
- Start writing Python scripts and AWS Lambda functions to automate operational work
- Partner closely with the software engineering team as you develop
What we’re looking for
- 2–3 years in IT support or IT operations
- Hands-on Mac support experience — this is essential (macOS device management / MDM)
- Familiarity administering SaaS platforms — SSO (Okta or Microsoft Entra), Google Workspace / M365, and ideally Slack, Atlassian, etc.
- Strong communication skills and real empathy — you’ll regularly help people who are stuck and frustrated with tech
- A genuine desire to learn cloud and expand your skill set — prior AWS experience is not required
- Someone who thrives in a startup environment: fast-moving, hands-on, happy to wear multiple hats
Nice to have (not essential): experience in a SaaS business or consultancy.
Why this role
- A structured path from IT support into cloud engineering, with real mentorship rather than empty promises
- Small team, high ownership and autonomy — the opposite of a siloed enterprise ticket queue
- A mature, well-run business (ISO 27001 certified, modern serverless architecture) that still moves at startup pace
Process
- Three stages: an initial 30-minute call, an in-person team interview (technical + scenario-based), and a final conversation with leadership.
Please note: UK work eligibility is required; no visa sponsorship is available for this role.
IT Systems Engineer employer: numi
numi is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on mentorship and continuous learning, employees are empowered to grow their skills while enjoying a hybrid work model and comprehensive benefits such as private medical insurance. Joining numi means being part of a dynamic team dedicated to technical excellence and meaningful growth.
