At a Glance
- Tasks: Lead client projects and deliver high-quality insights in the beauty and personal care industry.
- Company: Join Worldpanel by Numerator, a leader in consumer intelligence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make an impact by connecting data to real business questions and enhancing client relationships.
- Qualifications: Experience in consumer insights or account management, with strong storytelling and relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Worldpanel by Numerator is looking for a client-focused and commercially aware Global Delivery & Performance Manager to lead high-quality insight and project delivery to our global subscription clients, with a focus primarily on the personal care, beauty & grooming industry.
The role sits within Delivery & Performance and works closely with Strategy Management & Enterprise Partnerships pillars, as well as Operations and Data Science teams. The primary focus will be on global clients in personal care and beauty, including some of the largest players in the industry. There will also be opportunities to build expertise across food, beverage and out of home consumption data as well as entertainment.
This role is ideal for someone who enjoys working with clients, connecting data to business questions, and turning insight into clear, targeted storytelling. You will be responsible for ensuring contracted clients receive clear value from their investment, while also supporting renewals, identifying opportunities for growth and helping establish scalable ways of working as the global proposition develops.
You will report to the Usage Care team leader and work closely with both Strategy Managers and Enterprise Partners as they secure new projects for the delivery performance team to deliver. Your success will come from pairing strong industry storytelling with nurturing trusted client & internal partnerships, and strong workload management discipline.
What You’ll Do
- Drive delivery excellence and insight quality
- Own insight and project delivery for new and contracted clients, ensuring outputs are accurate, timely, commercially relevant and easy to act on.
- Partner with Strategy Management to ensure every delivery includes clear insights, strong “so-whats” and a direct link to the client’s business outcomes.
- Connect data to the central question
- Translate consumer data and category understanding into focused, actionable stories. Ensure analysis answers the client’s real business question — not just the brief on the page.
- Challenge and shape client thinking
- Work with clients to sharpen briefs, pressure-test assumptions and guide them towards the questions that will create the greatest value.
- Own client management and renewal support
- Own day-to-day client management for contracted accounts, building trusted relationships based on credibility, reliability and strong delivery.
- Ensure high engagement and satisfaction levels across client networks, proactively identifying churn risk early and supporting contract renewals, with the aim of upgrade where appropriate.
- Improve delivery, ways of working and scalability
- Help establish clear ways of working across workload management, resource planning, offshore briefing, quality control and automation.
- Identify where AI, dashboards, recurring reporting or standardised processes can make delivery smoother, more scalable and more effective.
- Support improved client ways of working, including service reviews, satisfaction tracking and regular feedback loops.
- Collaborate across the growth engine
- Work closely with the Strategy Managers, Enterprise Partners & broader Global Vertical functions.
What Success Looks Like
- Clients clearly understand the value of their subscription.
- Deliverables are insight-led, commercially relevant and linked to business outcomes.
- Client satisfaction, engagement and renewal readiness are actively managed.
- Churn risks are identified early and mitigated proactively.
- Renewal and upgrade conversations are supported with clear evidence of value delivered.
- Strategy Management, Enterprise Partnerships and Delivery & Performance work together effectively.
- Global clients experience consistent support across markets, categories and datasets.
- Workload, offshore briefing and resource planning are well managed.
- Opportunities for automation, quality control and improved ways of working are identified and progressed.
- Best practice is shared across verticals and markets.
What We’re Looking For
- Experience in consumer insights, data, analytics, research, client success, account management, consulting or a related field.
- Confidence working with complex clients, ideally in beauty, personal care, FMCG, retail, media, entertainment or adjacent consumer sectors.
- The ability to challenge client thinking constructively and shape better briefs.
- Strong storytelling skills, with the ability to connect data to a clear commercial question.
- Excellent relationship-building skills and the ability to build rapport with clients and colleagues.
- A collaborative style, with experience working across teams, functions, markets or domains.
- Strong organizational, workload management and resource planning skills.
- The ability to manage multiple priorities, deadlines and stakeholders.
- A proactive approach to spotting churn risk, growth opportunities and delivery improvements.
- Curiosity about consumer behaviour, global categories and how data can support better business decisions.
- Proven experience in enterprise sales, strategic partnerships, business development, or commercial growth.
- Experience with subscription data, syndicated research, automated reporting or global client delivery would be helpful, but is not essential.
The Person Who Will Thrive Here
You are curious, collaborative and commercially minded. You enjoy working with clients, but you are not purely reactive — you ask good questions, challenge where needed and help people get to clearer answers.
You are comfortable working with data, but your strength is turning information into meaning. You build trust quickly, manage work calmly and care about both the quality of the output and the way the work gets done.
You will thrive in a team that values openness, pace, good judgement and mutual support. We are looking for someone who shares context, helps others succeed and brings a constructive, positive approach to solving problems together.
Why Join Worldpanel by Numerator?
You will work with powerful consumer datasets, leading global clients and colleagues across an international network. This role offers the opportunity to build deep expertise in personal care and beauty, while developing knowledge across food and beverage consumption and entertainment. You will help shape how we deliver value to clients, improve ways of working and support the development of a collaborative global function.
Client Manager (Global Usage) in London employer: Numerator
At Worldpanel by Numerator, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work culture in the heart of London. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth through mentorship from experienced colleagues. Join us to be part of a supportive team that values your contributions and encourages you to take ownership of your success in the fast-paced FMCG market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager (Global Usage) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Numerator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Numerator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager (Global Usage) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Numerator:Your cover letter is your chance to shine! Tell us why you want to work at Numerator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Numerator!
How to prepare for a job interview at Numerator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
