At a Glance
- Tasks: Build client relationships and deliver shopper insights in a dynamic environment.
- Company: Join Worldpanel, a leader in consumer data analytics.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible benefits.
- Other info: Collaborative culture with excellent career development opportunities.
- Why this job: Make an impact by turning data into actionable insights for clients.
- Qualifications: Strong communication skills and a passion for consumer behaviour.
The predicted salary is between 30000 - 40000 £ per year.
Office location: Euston, London
Role Type: Permanent, Hybrid (1 day per week in the office)
About Worldpanel by Numerator
Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consume, so they can set bold strategies and drive sustainable business impact.
Reasonable Adjustments
Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
Role Overview
We are recruiting for a cohort of Client Executives, who will build client relationships through expanding networks and delivering shopper insights in a constantly evolving shopper environment. You will help our clients turn purchase and consumption behaviour into competitive advantages through continuous monitoring, advanced analytics and delivering tailored solutions.
Role Description (What you will be doing)
- Clients: Day to day client management, taking ownership of client relationships across the portfolio.
- Account Development: Grow & advance how clients see our role in their businesses, giving them practical insights and the confidence that we are the right partner for their needs.
- Collaboration: Work closely with the team as well as other areas across the business to deliver outstanding service to the client.
- Insight: Use our data to tell compelling stories based on business questions and demonstrating your knowledge and expertise of our services. Delivering presentations and larger briefs.
- Revenue: You will have a Commercial target and work with your team to identify leads, by finding and developing conversations, maintaining strong client relationships and being close to their key business questions.
Role Requirements & Capabilities (The skills and experience required)
- Confidence in extracting & translating data sets into inspiring insights for clients, preparing and delivering presentations of a high visual, verbal & written standard.
- Ability to establish and nurture relationships with clients.
- Commercial & curious mentality with the ability to answer client’s big questions and unafraid to have a point of view.
- Keen to develop knowledge and be seen as an expert, talking articulately about the industry and client challenges to connect with client needs.
- You have an interest in new technologies and in the power of consumer data and insights.
- A passion for understanding consumer/shopper behaviour.
What you’ll get from us
- 25 days annual leave (excl. bank holidays), plus your birthday off and 2 volunteering days!
- Performance-related Sales Commission scheme.
- Private Medical Insurance.
- Flexible benefits across health, wealth, and lifestyle.
- Extensive training and excellent scope for career development.
- A collaborative and supportive work environment.
Why Join Worldpanel?
At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Client Executive (Produce) in London employer: Numerator
At Worldpanel by Numerator, we pride ourselves on being an excellent employer that fosters a dynamic and collaborative work culture in the heart of London. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth through mentorship from experienced colleagues. Join us to be part of a supportive team that values your contributions and encourages you to take ownership of your success in the fast-paced FMCG market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive (Produce) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Numerator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Numerator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive (Produce) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Numerator:Your cover letter is your chance to shine! Tell us why you want to work at Numerator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Numerator!
How to prepare for a job interview at Numerator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
