At a Glance
- Tasks: Onboard and support panelists while managing their purchase data.
- Company: Join a dynamic team at Worldpanel by Numerator, committed to inclusivity.
- Benefits: Full-time remote role with flexible hours and a supportive work environment.
- Other info: Opportunity for personal growth and to connect with diverse audiences.
- Why this job: Make a real impact by helping others engage and succeed in our panel.
- Qualifications: Fluent in French and experienced in helpdesk or CATi roles.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote - India
Role purpose: to onboard, train and support our panelists! You will support panelists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol. This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French. This is a full time role (40 hours per week). 4 days between Monday to Friday: starting at 8:30 am French time or finishing at 7 pm French time to cover the opening hours (8:30 am to 7 pm). The day off cannot be the same as the other person we are hiring. Saturday from 9 am French time to 1 pm French time.
Key Tasks:
- Recruitment of new panelists with leads coming via various sources such as online and referrals.
- Onboarding (training) new panelists.
- Responsible for replacement of panelists when there are dropouts from the panel.
- Closely track and monitor the participation of the panelist for the first month and communicate with them if there are any concerns.
- Connect with panelists and understand their concerns when engagement levels are low and resolve issues for the first month on the panel.
- Communicate importance of engagement and the need for active participation.
- Get feedback from panelists and communicate the same to the Project Manager in order to enable appropriate decisions to be taken to ensure smooth panel functioning – particularly in relation to recruitment and onboarding.
- Communicate and be in touch with the Recruitment Project Manager daily.
- Regular connections to understand panelists issues and queries for the first month and to resolve them at the earliest.
- Use GPM (Global Panel Management) tool during all engagement activities, to track and monitor discussions and updates.
- Check first‑month scans and address quality concerns.
- Train panelists on rewards program.
- Face‑to‑face in‑field recruitment when required.
- Hand over panelist to permanent PME after payment of first rewards.
- Monitor demographic profile of panel to ensure correct demographics targeted for recruitment.
Knowledge and skills needed for success:
- Experience with CATi / Helpdesk Team.
- Computer literacy – proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
- Good management of digital platforms / HTML and open to learning new programs (GPM).
- Good interpersonal skills.
- Self‑motivated and able to self‑manage.
- Professional proficiency in English & fluent in French.
- Ability to speak a vernacular language is a plus.
- Excellent written and verbal communication skills to effectively communicate with diverse audiences.
- Ability to build and maintain strong relationships with key onshore stakeholders.
Reasonable Adjustments: Worldpanel by Numerator is committed to offering equal opportunities to all individuals during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements. Numerator is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, or disability.
Panel Support Helpdesk (French Bilingual) employer: Numerator / Market Track, LLC
At Numerator, we pride ourselves on being an exceptional employer that values diversity and inclusion, offering a supportive remote work environment in India for our Panel Support Helpdesk team. Our culture fosters professional growth through continuous training and development opportunities, while our commitment to employee well-being ensures a balanced work-life dynamic. Join us to make a meaningful impact by engaging with our panelists and contributing to their success in a collaborative and innovative setting.
Contact Details:
Numerator / Market Track, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Panel Support Helpdesk (French Bilingual)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Numerator / Market Track, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Numerator / Market Track, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Panel Support Helpdesk (French Bilingual)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Numerator / Market Track, LLC:Your cover letter is your chance to shine! Tell us why you want to work at Numerator / Market Track, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Numerator / Market Track, LLC!
How to prepare for a job interview at Numerator / Market Track, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
