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- Tasks: Manage client relationships and deliver impactful insights using data analysis.
- Company: Join Numerator, a leader in market research with a diverse and innovative team.
- Benefits: Enjoy flexible work, wellness resources, and opportunities for personal development.
- Why this job: Be part of a dynamic team that shapes the future of retail insights.
- Qualifications: Strong analytical skills and ability to build client relationships.
- Other info: Great career growth potential in a supportive and collaborative environment.
The predicted salary is between 40000 - 50000 £ per year.
Location: London, England, UK
We’re reinventing the market research industry. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behaviour and the influencers that drive it.
The client manager role is a critical part of the Morrisons client service team. With a commitment to work at the client’s offices in Bradford for two days each week, the job holder will quickly develop their knowledge of fast-paced grocery retailing and become an integral part of the wider Morrisons team. The role requires strong analytical and questioning skills – interpreting client questions and using Worldpanel data to turn analysis into meaningful insights and recommendations.
Key deliverables:
- Be responsible for the delivery of the service to Morrisons, ensuring key contacts' expectations of our base delivery and impact are met.
- Monitor and elevate data queries and challenges ensuring operational tickets are raised and responded to.
- Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into discussing broader business objectives.
- Ensure the client is trained on Worldpanel platforms (MWP).
- Implement elements of client account plans, ensuring that clients see continuous progression in their service.
- Support innovation implementation.
- Develop expertise in your client business.
- Develop your understanding of other teams within Worldpanel and how you can apply their capabilities to your clients’ requirements.
Insight:
- Consistently demonstrate curiosity by interrogating Worldpanel data to meet clients' needs.
- Deliver client briefs and presentations with impact, demonstrating the value of your expertise.
- Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality insight delivery using datasets that you're familiar with, with minimal input from others in the team.
- Demonstrate a solid understanding of the full range of our capabilities, including Analytics and services that you don’t work with day to day, connecting client questions to the relevant capabilities or experts whenever required.
Commercial:
- Personally contribute to the commercial success of the business through delivery against specified financial targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where needed.
- Work with the Consumer Insight Director to proactively track commercial activity within Salesforce ensuring that opportunities are recorded and kept up to date.
Team:
- Contribute to the success of your broader team beyond your immediate area of responsibility through active involvement in BUD team or divisional initiatives.
- Own your personal development by actively participating in learning opportunities, attending relevant training courses, and maintaining a live PDP with your line manager.
- Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity.
Skills & Requirements:
- Energy and ambition to continuously develop our reputation with our clients.
- Skills to extract, build and present compelling insight stories from behavioural data.
- Ability to build strong client relationships with key internal and external stakeholders.
- Capable of effectively prioritising and balancing focus between priorities.
- Ability to identify, develop and close commercial opportunities.
- Attention to detail to enable good quality commercial tracking.
- Able to act as a positive influence on your broader team through direct contribution and indirect impact on others.
About Numerator:
Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation. Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.
Client Manager (Retail) employer: Numerator / Market Track, LLC
Contact Detail:
Numerator / Market Track, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager (Retail)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Client Manager role.
✨Tip Number 2
Show off your analytical skills! When you get the chance to chat with potential employers, be ready to discuss how you've used data to drive insights in past roles. We want to see that you can turn numbers into meaningful stories for clients.
✨Tip Number 3
Be proactive! If you hear about a job opening, don’t just wait for the application process to start. Reach out directly to the hiring manager or team members. A little initiative can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in retail and market research. Share your insights during interviews to demonstrate your passion and knowledge. Plus, don’t forget to apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Manager (Retail)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Manager role. Highlight your analytical skills and experience in retail, as these are key for us at Numerator. Show us how you can bring value to our team!
Showcase Your Curiosity: We love candidates who demonstrate curiosity! In your application, mention specific examples of how you've used data to derive insights or solve problems. This will show us that you’re ready to dive into the Worldpanel data we work with.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining the Numerator team!
How to prepare for a job interview at Numerator / Market Track, LLC
✨Know Your Data
As a Client Manager, you'll be working with Worldpanel data, so make sure you understand it inside out. Brush up on how to interpret data and turn it into actionable insights. This will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Build Relationships
The role requires strong client relationships, so think about how you can demonstrate your ability to connect with others. Prepare examples of how you've built rapport in previous roles or projects. This will highlight your interpersonal skills and show that you can go beyond just responding to briefs.
✨Show Your Curiosity
Demonstrating curiosity is key in this role. Be prepared to discuss how you've interrogated data in the past to meet client needs. Think of specific instances where your inquisitive nature led to valuable insights or solutions, as this will resonate well with the interviewers.
✨Commercial Awareness
Understanding the commercial side of things is crucial. Familiarise yourself with how to identify and close upsell opportunities. Bring examples of how you've contributed to financial targets in previous roles, as this will show that you’re not just focused on delivering insights but also on driving business success.