Receptionist

Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. As a Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of.

Responsibilities:

• Greeting guests with warmth and professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail.
• Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email.
• Assisting guests with special requests and providing information about hotel facilities and local attractions.
• Collaborating closely with our front office team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation and professionalism at all times.

What you Need:

• A passion for hospitality and a genuine desire to exceed guest expectations.
• Strong communication skills and the ability to engage with guests from diverse backgrounds.
• Exceptional organisational skills and a meticulous attention to detail.
• A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential.

What We Offer:

• Competitive hourly rate of £16 - £17.50, inclusive of service charge.
• Access to Stream our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.