At a Glance
- Tasks: Lead the dining experience, ensuring exceptional service and culinary delight for our guests.
- Company: Join the award-winning Firmdale Hotels, known for luxury and hospitality excellence.
- Benefits: Competitive pay, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Ongoing training, social events, and opportunities for career growth await you.
- Why this job: Be part of a dynamic team in a fast-paced, prestigious environment.
- Qualifications: Experience in high-volume restaurants and a passion for outstanding customer service.
The predicted salary is between 33280 - 37440 £ per year.
Join our prestigious team at Firmdale Hotels and embark on an extraordinary journey of hospitality excellence. At our renowned Number Sixteen Hotel, we're seeking a dynamic individual to fill the pivotal role of Head Waiter. As a Head Waiter, you'll be at the forefront of our guests' experience, embodying our commitment to exceptional service and culinary passion. From seamlessly managing multiple tables to providing personalised recommendations, you'll thrive in our fast-paced environment where attention to detail is paramount.
Responsibilities:
- Engage with guests warmly, taking orders, offering expert recommendations, and ensuring timely delivery of their culinary delights.
- Demonstrate finesse in processing payments and promptly fulfilling any guest requests with efficiency and flair.
- Champion our commitment to excellence by maintaining impeccable standards of service and hospitality at all times.
- Collaborate seamlessly with our dynamic team to uphold the reputation of our bustling restaurant as a beacon of culinary excellence.
- Utilize your exceptional organizational and communication skills to orchestrate flawless dining experiences for our discerning clientele.
What you Need:
- Ability to thrive under pressure, turning challenges into opportunities to exceed expectations.
- A genuine passion for gastronomy, coupled with a keen eye for quality and presentation.
- Proven experience in high-volume, fast-paced restaurant environments, where adaptability is key.
- An unwavering dedication to delivering unparalleled customer service, leaving a lasting impression on every guest.
- Outstanding organizational skills, ensuring smooth operations even in the busiest of services.
- A collaborative spirit and excellent communication skills, essential for fostering a cohesive team environment where excellence is the standard.
What We Offer:
- Competitive hourly rate of £16 to £18, inclusive of service charge.
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Head Waiter in London employer: Number Sixteen
At Firmdale Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Head Waiter at Number Sixteen Hotel, you'll enjoy competitive benefits, ongoing training, and opportunities for career advancement within our esteemed hospitality group. Join us in creating memorable experiences for our guests while working in a supportive environment that champions excellence and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter in London
✨Tip Number 1
Get to know the restaurant scene! Familiarise yourself with the top dining spots in your area, especially those that align with the vibe of Firmdale Hotels. This way, you can chat about your favourite places and show off your passion for gastronomy during interviews.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate guest interactions. This will help you feel more confident when engaging with guests and showcasing your ability to provide exceptional service.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. You never know who might have a lead on a Head Waiter position or valuable advice to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Firmdale Hotels. Don’t miss out on this opportunity!
We think you need these skills to ace Head Waiter in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to exceptional service and culinary passion, as this is what we value at Firmdale Hotels.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Head Waiter. Mention your experience in high-volume environments and how you thrive under pressure, as these are key traits we’re looking for.
Highlight Teamwork Skills:We believe in collaboration, so don’t forget to mention your ability to work seamlessly with a team. Share examples of how you've contributed to a positive team environment in previous roles.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Number Sixteen
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with the menu at Number Sixteen Hotel. Understand the dishes, ingredients, and any special recommendations. This will not only impress your interviewers but also show your genuine passion for gastronomy.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Highlight how you handled difficult situations or exceeded expectations. This will demonstrate your unwavering dedication to delivering exceptional customer service.
✨Practice Your Communication
As a Head Waiter, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to ensure you're ready to engage warmly with guests and collaborate seamlessly with your team.
✨Demonstrate Your Ability to Thrive Under Pressure
Think of specific instances where you successfully managed multiple tables or handled a busy service. Be ready to discuss how you turned challenges into opportunities, showcasing your adaptability and organisational skills in a fast-paced environment.
