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- Tasks: Lead a dedicated team to ensure our hotel sparkles and guests feel at home.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, health plans, discounts, and flexible scheduling.
- Why this job: Make a real impact on guest experiences in a dynamic, supportive environment.
- Qualifications: Experience in luxury hotels and strong leadership skills are essential.
- Other info: Be part of a celebrated team with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Firmdale Hotels, we believe that true luxury lies in the details. Our award-winning properties are renowned for their unique design, outstanding service, and warm, welcoming atmosphere. As part of our team, you'll play a vital role in creating unforgettable experiences for our guests, making them feel at home from the moment they walk through our doors.
We are seeking a Head Housekeeper for our prestigious Number Sixteen Hotel, a boutique property known for its refined elegance and distinctive charm. In this role, you will be the driving force behind the impeccable presentation and cleanliness of our hotel, ensuring that every guest enjoys a flawless stay.
As Head Housekeeper, you will lead a dedicated team, guiding and inspiring them to deliver the highest standards of cleanliness and service. Your meticulous attention to detail, strong organisational skills, and leadership abilities will be crucial in maintaining the luxurious environment that our guests expect.
Responsibilities:- Oversee daily housekeeping operations, fostering a collaborative and high-performing team environment.
- Conduct thorough inspections of guest rooms and public areas to ensure they meet our exacting standards of cleanliness and presentation.
- Provide continuous training and support to your team, ensuring they are motivated and equipped to excel in their roles.
- Work closely with the Reception team to coordinate daily operations, address any maintenance issues, and ensure a seamless guest experience.
- Develop and manage daily checklists, control stock, handle ordering, and contribute to departmental planning and forecasting.
- A proven track record as a Head Housekeeper or Deputy Head Housekeeper in a 5-star luxury hotel.
- A hands-on approach with a passion for upholding the highest luxury standards.
- Exceptional communication skills and the ability to engage positively with guests, ensuring their needs are met with the utmost care.
- Strong multitasking abilities and a talent for managing a busy, dynamic environment.
- The ability to lead, mentor, and develop your team, creating a positive and motivated workplace.
- A friendly, approachable demeanour with a genuine understanding of the demands of a top-tier housekeeping team.
- Competitive salary plus service charge discussed at venue.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Head Housekeeper in London employer: Number Sixteen
Contact Detail:
Number Sixteen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up in style! If you can, visit the hotel you're applying to. Grab a coffee nearby and observe the vibe. This will help you tailor your approach and show that you're genuinely interested in their unique atmosphere.
✨Tip Number 3
Prepare for the interview by practising common questions related to housekeeping management. Think about how you would lead a team and maintain high standards. We want you to shine and show off your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Firmdale Hotels.
We think you need these skills to ace Head Housekeeper in London
Some tips for your application 🫡
Show Your Passion for Detail: When writing your application, let your passion for cleanliness and attention to detail shine through. We want to see how you can contribute to the luxurious environment we pride ourselves on at Firmdale Hotels.
Highlight Your Leadership Skills: As a Head Housekeeper, you'll be leading a team, so make sure to showcase your leadership experience. Share examples of how you've motivated and developed your team in previous roles – we love to see that!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Head Housekeeper role. Mention how your skills align with our values and the unique charm of Number Sixteen Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Firmdale Hotels!
How to prepare for a job interview at Number Sixteen
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels and their unique approach to luxury hospitality. Familiarise yourself with their properties, especially Number Sixteen Hotel, and understand their values and what sets them apart in the industry.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Share specific examples of how you've motivated and developed your team in previous roles, and how you plan to inspire your new team at Firmdale.
✨Demonstrate Attention to Detail
Given the emphasis on impeccable presentation and cleanliness, be ready to talk about your methods for ensuring high standards. You might even want to bring along a checklist or system you've used in the past to illustrate your meticulous approach.
✨Engage with the Interviewers
During the interview, make sure to engage positively with your interviewers. Ask insightful questions about the team dynamics and how they maintain their high standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
