Are you ready to embark on a journey where your passion for hospitality meets a vibrant and dynamic work environment? At Firmdale Hotels, we are not just about providing exceptional service – we are about creating unforgettable experiences for our guests. As the proud home of Number Sixteen Hotel, we are seeking a dedicated individual to join our team as a Commis Waiter.
In this pivotal role, you will be the heartbeat of our Food and Beverage department, supporting our esteemed team in delivering unparalleled service. Whether it is attending to guest requests with precision and care or ensuring seamless operations, your role will be integral to our success.
Responsibilities:
- Assist in the delivery of exceptional service by attending to guest needs promptly and efficiently.
- Cultivate an in-depth understanding of our diverse menus and order of service to enhance guest satisfaction.
- Collaborate closely with our team of ambitious, friendly, and hardworking professionals to create a warm and welcoming atmosphere.
- Uphold our commitment to excellence by maintaining impeccable standards of cleanliness and organization.
- Embrace opportunities for growth and development within the hospitality industry, contributing to the overall success of our team.
What you Need:
- A passion for food that shines through in every interaction with guests.
- A natural aptitude for teamwork, coupled with a willingness to go above and beyond to support your colleagues.
- While experience in a similar environment is desirable, it's your enthusiasm and dedication that will set you apart.
- An unwavering commitment to delivering exceptional customer service, with a keen eye for detail.
- A positive attitude and eagerness to immerse yourself in a down-to-earth setting where every day brings new challenges and opportunities for growth.
What We Offer:
- Competitive hourly rate of £15.00 to £16.00, inclusive of service charge.
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
