At a Glance
- Tasks: Engage with guests and handle reservations to create memorable experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive pay, health plans, discounts, flexible scheduling, and ongoing training.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Be part of a vibrant team in a fast-paced, dynamic environment.
- Qualifications: Customer-focused mindset, excellent communication skills, and strong organisational abilities.
The predicted salary is between 33280 - 36400 € per year.
Are you ready to be part of something exceptional? Firmdale Hotels invites you to embark on an exciting journey as a Reservations Agent at our prestigious Number Sixteen Hotel. As a Reservations Agent, you will play a pivotal role in ensuring our guests receive the highest standard of service from the moment they inquire about their stay. Your vibrant personality and exceptional communication skills will shine as you engage with guests, providing them with all the information they need to make their visit truly memorable.
Responsibilities
- Handle reservations with finesse, ensuring accuracy and efficiency.
- Showcase your in‑depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
- Collaborate seamlessly with our front office team to maintain a smooth operation.
- Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
- Thrive in a fast‑paced environment, demonstrating resilience and adaptability under pressure.
- Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.
What you Need
- A customer‑focused mind‑set, with a passion for creating memorable experiences.
- Warmth and charisma that radiate in every interaction.
- Exceptional communication skills, both verbal and written.
- A knack for organisation, ensuring no detail is overlooked.
- The ability to work effectively within a team, contributing to a positive and collaborative work environment.
What We Offer
- Competitive hourly rate of £16 to £17.50, inclusive of service charge.
- Access to Stream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle‑to‑work scheme and annual long‑service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Why join Firmdale Hotels?
Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent employer: Number Sixteen - Front of House
Firmdale Hotels is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive hourly rate alongside a wealth of benefits including flexible scheduling, ongoing training, and a vibrant work culture. At Number Sixteen Hotel, you will be part of a diverse team dedicated to delivering outstanding service in a fast-paced environment, with opportunities for professional development and regular social events that foster collaboration and camaraderie. Join us and experience the unique blend of luxury hospitality and a supportive workplace that makes Firmdale Hotels a truly rewarding place to work.
Contact Detail:
Number Sixteen - Front of House Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, dive into Firmdale Hotels' values and culture. This way, you can show how your personality and skills align with their commitment to excellence and customer service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your vibrant personality and exceptional communication skills, just like they’re looking for in a Reservations Agent.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional yet reflects your personal style. First impressions matter, especially in hospitality, so let your warmth and charisma shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and reinforces your commitment to providing outstanding customer service.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your vibrant personality shine through! We want to see the warmth and charisma that you bring to every interaction, so don’t be afraid to be yourself.
Tailor Your Application:Make sure to highlight your customer-focused mindset and any relevant experience in hospitality. We love seeing how you can create memorable experiences for guests, so share specific examples that showcase your skills!
Attention to Detail is Key:As a Reservations Agent, accuracy is crucial. Double-check your application for any typos or errors before submitting it. We appreciate meticulous attention to detail, and it sets a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Number Sixteen - Front of House
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Firmdale Hotels and Number Sixteen Hotel. Familiarise yourself with their unique offerings, room types, and facilities. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Agent, exceptional communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you created memorable experiences and resolved any issues. This will illustrate your customer-focused mindset and passion for service, which is crucial for this role.
✨Be Ready for Teamwork Questions
Since collaboration is essential, think about times when you worked effectively within a team. Be ready to discuss how you contributed to a positive environment and handled any challenges. This will show that you can thrive in a fast-paced setting while maintaining a strong team spirit.
