At a Glance
- Tasks: Lead our front office team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Join the award-winning Firmdale Hotels, known for luxury and unique charm.
- Benefits: Competitive pay, health plans, flexible scheduling, and exclusive discounts.
- Other info: Dynamic team culture with opportunities for professional growth and development.
- Why this job: Be the face of hospitality and create unforgettable moments for guests.
- Qualifications: Previous supervisory experience and a passion for customer service.
The predicted salary is between 37440 - 41600 € per year.
Are you ready to be part of something extraordinary? Here at Number Sixteen Hotel, we don't just offer accommodation; we provide unforgettable experiences for our guests. We are currently seeking a Front Office Supervisor to join our highly successful team, where exceptional service is our mantra and where every detail matters.
At Firmdale Hotels, we redefine hospitality. With a collection of boutique hotels known for their unique charm and unparalleled service, we pride ourselves on creating moments that leave a lasting impression. Number Sixteen Hotel, nestled in the heart of South Kensington embodies the epitome of luxury and sophistication, offering guests an oasis of tranquillity in the bustling city.
Responsibilities
- As a Front Office Supervisor, you will be the face of our hotel, embodying warmth and professionalism in every interaction.
- Lead by example, ensuring that our front office team delivers inspirational service that exceeds our guests' expectations.
- Work seamlessly as part of our front office team, fostering a culture of collaboration and teamwork.
- Your keenness and willingness to contribute will be essential in creating a harmonious work environment.
- Demonstrate an unwavering commitment to excellence by meticulously attending to every detail.
- From guest check-ins to managing reservations, your organisational skills will ensure smooth operations at the front desk.
- Put our guests at the heart of everything you do. With your customer-focused approach, you will anticipate their needs and go above and beyond to ensure their stay is nothing short of exceptional.
- Utilise your supervisory experience to guide and mentor our front office team, empowering them to deliver their best performance.
- Your leadership will set the standard for service excellence.
- Reflect our hotel's commitment to sophistication and elegance through your impeccable presentation.
- Your warmth and professionalism will leave a lasting impression on our guests.
What you Need
- Keenness and willingness to work collaboratively as part of a team.
- Previous supervisory experience, preferably in a hospitality setting.
- A genuine passion for delivering exceptional customer service.
- Impeccable presentation and a warm, welcoming demeanour.
- A meticulous eye for detail and a commitment to perfection.
- Enthusiasm that shines through in every interaction.
What We Offer
- Competitive hourly rate of £18.00 to £20.00, inclusive of service charge.
- Access to Stream our financial wellbeing app.
- Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Front Office Supervisor employer: Number Sixteen - Front of House
At Firmdale Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and creativity. As a Front Office Supervisor at Number Sixteen Hotel in South Kensington, you will enjoy competitive pay, comprehensive health benefits, and opportunities for professional development, all while working in a luxurious environment that celebrates diversity and excellence. Join our award-winning team and be part of a hospitality experience that not only delights our guests but also nurtures your career growth.
Contact Detail:
Number Sixteen - Front of House Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Number Sixteen's unique charm and offerings. When you walk in for your interview, show off your knowledge about their services and how you can contribute to creating those unforgettable experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your warm and professional demeanour. Role-play with a friend or family member to nail down how you'd handle various guest interactions, showcasing your commitment to exceptional service.
✨Tip Number 3
Show your leadership potential! Be ready to discuss your previous supervisory experience and how you've empowered your team in the past. Share specific examples that highlight your ability to foster collaboration and create a harmonious work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Firmdale Hotels family. We can’t wait to see how you’ll bring your passion for hospitality to Number Sixteen!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. A warm and welcoming tone can make all the difference.
Tailor Your Experience:Make sure to highlight your previous supervisory experience in hospitality. We’re looking for someone who can lead by example, so share specific examples of how you've inspired your team and delivered exceptional service in past roles.
Attention to Detail:As a Front Office Supervisor, every detail matters! In your application, demonstrate your meticulous eye for detail. Whether it’s about managing reservations or ensuring smooth check-ins, show us how you’ve excelled in these areas before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Number Sixteen Hotel. Don’t miss out!
How to prepare for a job interview at Number Sixteen - Front of House
✨Know the Hotel Inside Out
Before your interview, take some time to research Number Sixteen Hotel and Firmdale Hotels. Familiarise yourself with their unique charm, service philosophy, and any recent news or awards. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Supervisory Skills
As a Front Office Supervisor, your leadership experience is crucial. Prepare specific examples of how you've successfully led a team in the past. Think about times when you motivated your team, resolved conflicts, or improved service standards. This will demonstrate your capability to guide and mentor others.
✨Emphasise Customer Service Excellence
Exceptional customer service is at the heart of this role. Be ready to discuss your approach to anticipating guest needs and going above and beyond to create memorable experiences. Share anecdotes that highlight your passion for hospitality and your commitment to making every guest feel special.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you present yourself impeccably for the interview. Choose professional attire that reflects the sophistication of the hotel. A polished appearance will reinforce your understanding of the importance of presentation in this role.
