At a Glance
- Tasks: Manage the concierge desk, assist guests, and ensure smooth operations during night shifts.
- Company: Join the award-winning Number Sixteen Hotel, known for its luxury and exceptional service.
- Benefits: Enjoy flexible scheduling, health cash plan, paid overtime, and exclusive discounts.
- Other info: Regular social events, ongoing training, and opportunities for professional development.
- Why this job: Be part of a dynamic team creating memorable experiences in a charming hotel.
- Qualifications: Exceptional attention to detail and a passion for outstanding customer service.
The predicted salary is between 21150 - 25850 £ per year.
Are you ready to be a vital part of the Number Sixteen Hotel experience? We are thrilled to offer an exciting opportunity for a Night Porter to join our dynamic team.
Firmdale Hotels is renowned for its distinctive character, exceptional service, and commitment to creating memorable guest experiences.
Number Sixteen Hotel, nestled in the heart of South Kensington, embodies luxury, charm, and sophistication, offering an unforgettable stay in the heart of London.
As a Night Porter, you will play a pivotal role in ensuring the smooth operation of our concierge desk during the evening hours.
Responsibilities
- Managing the concierge desk in the absence of the wider team, providing unparalleled service to our guests.
- Handling incoming calls promptly and professionally, addressing guest inquiries and requests with efficiency and care.
- Assisting guests with luggage, ensuring their arrival and departure experiences are seamless and memorable.
- Responding promptly to guest requests and ensuring their needs are met with attention to detail and dedication.
- Supporting check-ins and check-outs, ensuring accuracy and efficiency in all transactions.
- What you Need
- Exceptional attention to detail to ensure every guest interaction is flawless.
- A genuine passion for delivering outstanding customer service, going above and beyond to exceed guest expectations.
- Strong organisational and communication skills to effectively coordinate tasks and interact with guests and colleagues.
- Comfortable working independently during night shifts while also thriving in a collaborative team environment.
What We Offer
- Enjoy a balanced work-life schedule with 4 days on and 4 days off rotation.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Complimentary meals on shift
- Flexible scheduling without split shifts
- Paid overtime for working Bank Holidays
- Enhanced holiday allowance based on length of service
- Ongoing training, professional development, and fully funded English lessons
- Refer a friend bonus and earn over £500
- Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Dry cleaning service for uniform and discounted personal items
- Regular social events, team activities, and fitness sessions
- One paid volunteering day, every year
- Annual long service awards with rewards at key milestones
- Season ticket loan for convenient commuting
- Cycle to work scheme
• And much more!...
About Us
Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods.
Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum.
This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities.
We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home.
You’ll be joining an award-winning team
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- One AA Rosette for Culinary Excellence, The Orangery, 2026
- Best Afternoon Tea, Country & Townhouse, 2024
- Best Boutique Hotels in London, The Times, 2024
- Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025
- Best Garden Hotel, The London Garden Society, 2023
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
- Documentation will be required at interview stage
- #J-18808-Ljbffr
Night Porter employer: Number Sixteen - Concierge
At Firmdale Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values attention to detail and outstanding customer service. As a Night Porter at Number Sixteen Hotel in South Kensington, you'll enjoy a balanced work-life schedule, comprehensive health benefits, and numerous opportunities for professional development, all while being part of an award-winning team dedicated to creating memorable guest experiences in a luxurious setting.
Contact Details:
Number Sixteen - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Number Sixteen - Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Number Sixteen - Concierge
Don't be shy about reaching out to Number Sixteen - Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Number Sixteen - Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Number Sixteen - Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
