Vice President of Operations

About Numan Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The role As part of Numan's ambitious growth strategy, we are seeking a Vice President of Operations to lead, transform, and integrate our service delivery across all patient touchpoints. They will be responsible for managing and developing Numan’s operational functions across Clinical Operations, Coaching, Dispensing, Customer Care and Retention, ensuring excellence in service provision, process efficiency, and customer satisfaction. This senior role requires a proactive and detail-oriented individual who can manage and evolve all aspects of operations, with an obsession for customer delight.

The ideal candidate will possess a strong background in operations management, within the healthcare sector, and demonstrate a track record of scaling operations across physical and digital channels - constantly delivering operational improvements through a blend of technology, data, and scalable process design.

You’ll be:

• Developing and implementing operational strategies that ensure efficiency, high-quality service delivery, and alignment with Numan’s strategic objectives and growth plans.
• Overseeing the daily operations across the company, including capacity planning and forecasting, ensuring all processes run safely, efficiently, and effectively at scale.
• Identifying opportunities for cross-functional process improvements and implementing best practices to drive efficiency, reduce costs, and enhance service quality.
• Leading, mentoring, and developing a high-performing leadership team, fostering a culture of excellence, innovation, and continuous improvement.
• Establishing and monitoring key performance indicators (KPIs) to assess operational effectiveness and drive strategic improvements, through data-driven decision-making.
• Owning the end-to-end Cost To Serve (CTS) and managing operational budgets, ensuring cost efficiency and financial accountability.
• Working closely with the finance team to align operational initiatives with financial goals and to drive margin growth.
• Closely collaborating with other senior leaders across the organisation to align operational functions with commercial, marketing, and product plans.
• Leading the adoption and deployment of innovative technology platforms across teams, including AI, to boost capacity, reduce friction, and enhance patient experience.
• Partnering with Product and Engineering to build automation-first tools that streamline care workflows and establish a single unified patient view.
• Ensuring operational compliance with healthcare regulations and standards, implementing risk management strategies to protect organisational integrity.
• Defining our service delivery model as we scale by driving end-to-end transformation, blending innovation with execution to redefine digital healthcare.

We’re looking for someone who has:

• An advanced degree in Life Sciences, STEM or Business; a clinical qualification is preferred.
• A significant amount of experience in operations management, with a considerable portion in healthcare or a technology-driven environment, and previous experience in a cross-functional leadership role.
• Proven experience managing large-scale, complex clinical operations and customer-facing services.
• Strong analytical and strategic skills, equipped to utilise data for informed decision-making.
• Outstanding leadership capabilities, with a track record of building and leading effective teams.
• Exceptional communication and interpersonal skills, capable of building and maintaining strong relationships with internal and external stakeholders.
• Systems-thinking at scale, with experience designing and evolving operating models across national or international footprints.
• A tech-forward approach, introducing automation, workflow tools, or platform-based care to scale delivery and impact.
• Confidence in transformation, with a clear track record of leading change through ambiguity and growth.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Our benefits include:

• Share options.
• 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
• Health insurance with Vitality.
• Enhanced maternity and parental leave.
• Nursery benefit provided by YellowNest.
• Employee assistance programme (access to therapy, financial planning and discounts).
• Generous pension (includes both employee and employer contributions).
• Flexible working options, including a dog-friendly office in Farringdon.
• Personal training and development budget via Learnerbly.
• Wellhub membership, giving you access to over 2,000 locations in the UK.
• Free office snacks including breakfast items, soft drinks, tea and coffee.
• Cycle to work scheme.
• Season ticket loan.
• Discount on Numan products for your friends and family.
• Paid volunteering days.
• An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.