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- Tasks: Lead the evolution of patient-facing journeys across web and mobile for a health tech platform.
- Company: Join Numan, a rapidly growing health tech company transforming how people manage their health.
- Benefits: Share options, 25 days holiday, and a supportive work environment.
- Why this job: Make a real impact on consumer health while leading innovative product initiatives.
- Qualifications: Significant experience in leading consumer-facing product teams and strong commercial judgement.
- Other info: Opportunity to work in a mission-driven startup with excellent career growth potential.
The predicted salary is between 72000 - 108000 ÂŁ per year.
About Numan: Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations, giving people the tools they need to maximise life.
Our Values:
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top‑tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role: We’re hiring a Senior Director of Product, Consumer Experience to lead the evolution of Numan’s end‑to‑end, patient‑facing journeys across web and mobile. This is a senior, hands‑on leadership role for a product operator who can translate company strategy into clear priorities, partner deeply with Growth, Engineering, Clinical, Data, and Design, and raise the bar on product quality and outcomes through delivery.
Reporting to the CPTO, you’ll be accountable for improving the consumer journey’s impact on conversion, activation, retention, and long‑term value, while maintaining a patient‑first experience aligned to our mission.
You’ll be:
- Owning the overall consumer journey (web + mobile): working with product leaders to identify the highest‑leverage problems, align priorities, and drive delivery.
- Driving measurable improvements: working with product teams to boost conversion, activation, and retention through product‑led initiatives (collaborating with functional leaders across the business).
- Setting and upholding the product quality bar: ensuring decision‑making clarity, discovery standards, craft, and an exceptional patient experience.
- Leading and coaching PMs: developing capability in discovery, prioritisation, experimentation, and execution.
- Partnering with leadership: collaborating closely with Design and Engineering leadership to ensure solutions are user‑centred, technically sound, and delivered well.
- Balancing outcomes: weighing user needs, clinical integrity, and commercial outcomes in day‑to‑day product decisions.
- Aligning stakeholders: bringing Commercial, Clinical, Ops, and Data teams together around priorities, trade‑offs, and success metrics.
We’re looking for someone who has:
- Significant experience leading consumer‑facing product teams in B2C or DTC environments.
- Demonstrated experience as a hands‑on product operator, not purely a strategist.
- A deep understanding of growth mechanics, including conversion, activation, retention, and LTV, and how product decisions drive these metrics.
- Experience managing and developing Product Managers, particularly in scaling or evolving organisations.
- The ability to raise standards and introduce pragmatic improvements.
- Strong commercial judgement with the ability to balance user value and business outcomes.
- Experience operating in ambiguity and bringing clarity through goals, decisions, and prioritisation.
- Excellent communication skills, with the ability to align senior stakeholders without relying on hierarchy.
It’s a bonus if you have:
- Experience scaling consumer health or wellness products.
- An understanding of regulatory frameworks (e.g. CQC, MHRA, GDPR) and how to build compliant products without compromising user experience.
- Previous experience in a scaling, mission‑driven startup or scale‑up.
Our Benefits Include: Share options, 25 days holiday, plus...
Senior Director of Product, Consumer Experience in London employer: Numan
Contact Detail:
Numan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Product, Consumer Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Numan. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Numan's mission and values. Show us how your experience aligns with empowering people to take control of their health.
✨Tip Number 3
Be ready to discuss measurable outcomes from your past roles. We love data-driven results, so come armed with examples of how you've boosted conversion or retention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission.
We think you need these skills to ace Senior Director of Product, Consumer Experience in London
Some tips for your application 🫡
Show Your Passion for Health: When writing your application, let your enthusiasm for health and consumer experience shine through. We want to see how you connect with our mission of empowering people to take control of their health.
Tailor Your Experience: Make sure to highlight your relevant experience in leading consumer-facing product teams. We’re looking for specific examples that demonstrate your hands-on approach and how you've driven measurable improvements in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly understand how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Numan.
How to prepare for a job interview at Numan
✨Know Numan Inside Out
Before your interview, dive deep into Numan's mission and values. Understand how they empower people to take control of their health and how their platform integrates various services. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Hands-On Experience
As a Senior Director of Product, it's crucial to highlight your hands-on experience in leading consumer-facing product teams. Prepare specific examples of how you've driven measurable improvements in conversion, activation, and retention. This will show that you're not just a strategist but a doer who can deliver results.
✨Prepare for Stakeholder Alignment
Expect questions about how you would align various stakeholders around product priorities. Think of past experiences where you successfully brought together different teams, like Commercial, Clinical, and Data, to achieve common goals. This will showcase your excellent communication skills and ability to navigate complex environments.
✨Balance User Needs and Business Outcomes
Be ready to discuss how you balance user needs with commercial outcomes in your product decisions. Prepare to share examples of how you've made tough calls that prioritised both user value and business success. This will demonstrate your strong commercial judgement, which is key for this role.
