At a Glance
- Tasks: Lead the design and evolution of Numan's Behavioural Programme to enhance patient care.
- Company: Join a fast-growing health tech company transforming how people manage their health.
- Benefits: Enjoy share options, 25 days holiday, and a supportive work environment.
- Other info: Collaborate with diverse teams and influence health care at a senior level.
- Why this job: Make a real impact on patient behaviour and health outcomes with innovative solutions.
- Qualifications: Expertise in behaviour change science and experience in digital health required.
The predicted salary is between 60000 - 80000 £ per year.
About Numan Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role We’re looking for a head of to design, govern and evolve Numan’s Behavioural Programme - the science-backed framework that shapes how patients experience our care across human coaching, AI coaching, content and digital touchpoints. This is a role for someone who thinks in behavioural interventions, not content. You’ll define the principles, mechanisms and outcomes that underpin how Numan changes patient behaviour at scale, and partner with our operational, product, clinical and brand teams to make sure those interventions are delivered with high fidelity wherever a patient meets us.
You’ll act as a subject matter expert in behaviour change, obesity and weight management - embedded in product squads, partnering with the operational health coaching team, and representing behavioural medicine internally and externally.
You’ll be:
- Behavioural Programme Design & Governance Owning the design and governance of Numan’s Behavioural Programme - defining the programme principles, behaviour change mechanisms, coaching protocols and content standards that underpin our interventions across every channel. Translating the evidence base (behaviour change science, lifestyle medicine, obesity care) into practical, ownable frameworks that product, operational and brand teams can build against. Setting quality and fidelity standards for how behavioural interventions are delivered across human coaching, AI support and asynchronous patient communications - and the governance to maintain them at scale. Overseeing the ongoing governance of AI support, in collaboration with the clinical product team. Overseeing the ongoing governance of human health coaching, in collaboration with the operations team.
- Health Coaching Service Setting the long-term vision and strategy for Numan’s tech-enabled human coaching service (with AI integration), aligned to clinical outcomes and business goals. Developing and iterating Numan’s coaching competency framework, supervision standards and CPD pathway - partnering with the operational coaching team on implementation. Defining scope of practice, escalation pathways and patient safety standards in partnership with the clinical team for human coaching and AI support.
- Behavioural Care in Product Embedding in product squads to design, test and iterate behavioural features and patient journeys - applying frameworks like COM-B and the BCT taxonomy to product decisions. Partnering with product, design and engineering to build digital and AI-enabled interventions that each have a clear behavioural hypothesis and a measurable outcome. Supporting the integration of behavioural science across treatment areas with a focus on obesity - bringing in external SMEs where useful. Planning and running qualitative and quantitative user research to ensure interventions are grounded in genuine patient insight, not assumption.
- Cross-Functional Partnership & Influence Representing behavioural medicine at senior leadership forums; acting as the senior face of behavioural healthcare in cross-functional projects and external partnerships. Partnering with Product, Operations, Clinical, Brand, Content, CRM and Platform teams to embed behavioural science across the patient experience. Translating behavioural science into the language of each team’s priorities - patient outcomes, retention, differentiation, commercial impact - and championing the patient voice across the business.
We're looking for someone who:
- Has deep expertise in behaviour change science and its application to obesity, weight management and digital health.
- Demonstrates fluency in behaviour change frameworks (e.g. COM-B / Behaviour Change Wheel, BCT taxonomy) and a track record of translating evidence into interventions that deliver measurable outcomes.
- Has experience designing and embedding behavioural programmes across multiple delivery channels - human coaching, AI/digital, content (Conversational Agent design is a high priority).
- Shows proven success collaborating with product and engineering teams to build, launch and evaluate digital features and experiences.
- Holds a background qualification in a life science or lifestyle medicine discipline — e.g. psychology, dietetics, nutrition, public health, behavioural science or a related research field.
- Possesses the ability to plan and undertake qualitative and quantitative user research.
- Is an excellent communicator who can influence at every level — from coaches and product teams to ELT and external clinical or academic audiences.
- Has experience designing for, or governing, AI or digital coaching tools.
Our benefits include Share options. 25 days holiday, plus
Head of Behavioural Care in London employer: Numan
Numan is an exceptional employer that prioritises the well-being and professional growth of its employees. With a collaborative work culture in Greater London, team members benefit from flexible working arrangements, comprehensive health insurance, and a generous pension plan, all while being empowered to make a meaningful impact in the digital health space. The company also invests in personal training budgets, ensuring that every employee has the opportunity to develop their skills and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Behavioural Care in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Numan.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Numan.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Numan, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Behavioural Care in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Numan.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Numan.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Numan. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Numan. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Numan
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Numan’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
