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For Companies At a Glance
- Tasks: Lead clinical operations, ensuring high-quality patient care and efficient service delivery.
- Company: Join Numan, a fast-growing health tech company transforming healthcare.
- Benefits: Enjoy flexible working, generous holiday, health insurance, and personal development budget.
- Why this job: Make a real impact in healthcare while leading innovative teams and processes.
- Qualifications: Experience in clinical leadership and operational management in digital health settings.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Numan
Founded in 2018, we have already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we have built a cuttingâedge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations, giving people the tools they need to maximise life.
Company Values
- Patients first.
- Learn Fast.
- Own the quality.
- Succeed together.
- Care deeply.
The Role
We are seeking a Clinical Operations Lead to join Numan's Clinical Operations team, supporting the safe, effective, and highâquality delivery of our services. In this handsâon role, you will be at the centre of service delivery, combining direct clinical involvement with operational oversight to ensure care is delivered consistently, safely, and in line with governance standards.
You will provide a trusted point of oversight for complex cases and operational challenges, supporting clinicians to perform at their best while embedding scalable processes, streamlined systems, and measurable improvements. You will balance dayâtoâday service delivery with ongoing process enhancements, helping create efficient, highâquality services.
You will be:
- Providing safe, effective, and highâquality patient care as a practising clinician.
- Leading a team of Team Leads and GP Leads.
- Overseeing dayâtoâday service delivery, ensuring clinical safety, SLA adherence, and operational efficiency.
- Monitoring and reporting on key performance and cost metrics, using these insights to improve service delivery, enhance clinician utilisation, and increase workforce efficiency.
- Supporting team performance management through data insights and automation.
- Maintaining accurate documentation and streamlining processes, leveraging technology and automation to scale operations.
- Mapping and understanding the endâtoâend clinical journey, including data points contributing to clinical operations metrics.
- Ensuring all clinical processes comply with CQC standards and maintain inspectionâready documentation.
We are looking for someone who has:
- Experience leading clinical teams in operational or managementâfocused roles in digital health or techâenabled healthcare settings.
- Experience scaling highâvolume clinical services safely and efficiently in fastâpaced or highâgrowth environments.
- The ability to balance dayâtoâday operational execution with process improvement initiatives that streamline workflows and improve outcomes.
- Experience using clinical and operational data to monitor performance, identify risks, and support actionable improvements.
- Experience implementing or working with technologyâenabled workflows, including automation and AI, to enhance efficiency, safety, and team effectiveness.
- Applied clinical knowledge in practice, either as a registered clinician or through handsâon experience working closely with prescribers and multidisciplinary teams.
- Experience collaborating across functions (e.g., product, operations, commercial) to ensure clinical decisions and processes are effectively implemented in practice.
Itâs a bonus if you have:
- Familiarity with automation, AI, or techâenabled workflow optimisation.
- Experience supporting CPD or caseâbased learning for clinical teams.
Our Benefits Include
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dogâfriendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Free office snacks including breakfast items, soft drinks, tea and coffee.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isnât just our goal; itâs our strength, driving us towards a more inclusive future.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Management and Manufacturing
Industries: Wellness and Fitness Services
Clinical Operations Lead in London employer: Numan
Contact Detail:
Numan Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Clinical Operations Lead in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Numan. A friendly chat can open doors and give you insider info that could make your application stand out.
â¨Tip Number 2
Prepare for interviews by diving deep into Numan's mission and values. Show us how your experience aligns with empowering people to take control of their health. We love candidates who resonate with our goals!
â¨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so donât be afraid to let your passion for clinical operations come across!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at Numan.
We think you need these skills to ace Clinical Operations Lead in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Operations Lead role. Highlight your relevant experience in digital health and operational management, showing us how you align with our mission at Numan.
Showcase Your Leadership Skills: We want to see how you've led teams in the past! Share specific examples of how you've managed clinical teams and improved service delivery. This will help us understand your approach to leadership and collaboration.
Be Data-Driven: Since we value data insights, include any experience you have with using clinical and operational data to drive improvements. Tell us about the metrics you've monitored and how you've used them to enhance performance.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Numan
â¨Know the Company Inside Out
Before your interview, take some time to really understand Numan's mission and values. Familiarise yourself with their platform and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
â¨Showcase Your Leadership Experience
As a Clinical Operations Lead, you'll be leading teams. Be prepared to discuss your previous leadership experiences, particularly in digital health or tech-enabled settings. Use specific examples to illustrate how you've successfully managed teams and improved service delivery.
â¨Demonstrate Data-Driven Decision Making
Since the role involves monitoring performance metrics, come ready to discuss how you've used data to drive improvements in clinical operations. Share examples of how you've identified risks and implemented actionable changes based on data insights.
â¨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their approach to scaling clinical services or how they integrate technology into their workflows. This shows you're not just interested in the job, but also in contributing to Numan's success.
