Impact-Driven Training & Quality Manager (Customer Ops)

A health technology company based in London is seeking a highly skilled Training & Quality Manager. This pivotal role involves designing an onboarding and training program and leading the quality assurance process for the Customer Operations team. The ideal candidate will have experience in customer service QA, be proficient with platforms like Intercom and Zendesk, and be data-driven, focusing on enhancing agent performance and patient interaction quality. The company offers a dynamic work environment with excellent benefits. #J-18808-Ljbffr