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For Companies At a Glance
- Tasks: Connect with customers, solve their problems, and build trust in the Numan brand.
- Company: Join a fast-growing health tech company dedicated to empowering people.
- Benefits: Enjoy flexible working, health insurance, share options, and generous holiday.
- Why this job: Be part of a supportive team making a real difference in people's health.
- Qualifications: Passion for problem-solving and excellent communication skills required.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Numan
Founded in 2018, we\’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we\’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn Fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission
The role
As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed – Sun) so you\’ll need to be comfortable with this.
We are hiring agents to join our team on
January 12th, 2026
. If you\’re ready for a fresh start, big growth, and a supportive team environment, this could be the perfect next step in your career
You\’ll be:
- Supporting with \’out of inbox\’ projects and tasks like creating macros, onboarding and training new starters or other projects depending on business needs.
- Offering customers empathetic and personal service expected of the Numan brand.
- Solving queries on first contact as far as possible, always taking ownership of the customer\’s problem.
- Working in Intercom covering phone, messaging, social channels and email.
- Working closely with our pharmacy and clinicians to resolve patient queries.
- Keeping an accurate record of customer enquiries and complaints.
- Handling queries of a sensitive nature in a confidential and safe way.
- Sharing the voice of the customer with colleagues in the business and suggesting better ways to work.
- Able to work with little supervision.
We\’re looking for someone who:
- Loves problem-solving and connecting with people.
- Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy.
- Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure.
- Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner.
- Has excellent English (written and spoken).
Our Benefits Include…
– Share options.
– 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
– Health insurance with Vitality .
– Enhanced maternity and parental leave.
– Nursery benefit provided by YellowNest .
– Employee assistance programme (access to therapy, financial planning and discounts).
– Generous pension (includes both employee and employer contributions).
– Flexible working options, including a dog-friendly office in Farringdon.
– Personal training and development budget via Learnerbly.
– Wellhub membership, giving you access to over 2,000 locations in the UK.
– Cycle to work scheme.
– Season ticket loan.
% – Discount on Numan products for your friends and family.
– Paid volunteering days.
– An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn\’t just our goal; it\’s our strength, driving us towards a more inclusive future.
Customer Care Agent employer: Numan
Contact Detail:
Numan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Get to know Numan's mission and values inside out. When you understand what drives the company, you can tailor your conversations to show how you align with their goals. This will help you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Care Agent, you'll need to think on your feet. Try role-playing scenarios with friends or family to get comfortable with handling different customer queries and building rapport.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former Numan employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to ace your interview!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you're serious about joining the Numan team!
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone the extra mile to solve customer issues or create a positive experience. This will resonate with our mission at Numan!
Tailor Your Application: Make sure to customise your application to reflect the values we hold dear at Numan. Highlight experiences that demonstrate your ability to learn fast, own quality, and succeed together with a team. We love seeing how you align with our culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also showcases your communication skills, which are key for a Customer Care Agent.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're proactive and ready to take the first step in joining our amazing team!
How to prepare for a job interview at Numan
✨Know the Numan Values
Before your interview, take some time to familiarise yourself with Numan's core values: Patients first, Learn Fast, Own the quality, Succeed together, and Care deeply. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Problem-Solving Skills
As a Customer Care Agent, you'll need to solve queries efficiently. Prepare specific examples of past situations where you successfully resolved customer issues or improved processes. Highlight your ability to think on your feet and take ownership of problems, as this is crucial for the role.
✨Familiarise Yourself with Tools
If you have experience with Intercom or Salesforce, great! If not, don’t worry. Brush up on your tech skills and be ready to discuss how quickly you can learn new systems. Mention any similar tools you've used in the past and how you adapted to them.
✨Emphasise Empathy and Connection
Numan values personal service and building trust with customers. Prepare to discuss how you connect with people and provide empathetic support. Share stories that illustrate your ability to go the extra mile for customers, making their experience memorable and positive.