At a Glance
- Tasks: Lead a clinical team to ensure safe and effective healthcare delivery.
- Company: Join Numan, a fast-growing digital health company transforming patient care.
- Benefits: Enjoy 25 days holiday, health insurance, share options, and flexible working.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in digital health while supporting clinicians and improving services.
- Qualifications: Experience in digital healthcare and managing clinical teams is essential.
The predicted salary is between 50000 - 60000 £ per year.
About Numan Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values: Patients first, Learn fast, Own the quality, Succeed together, Care deeply. Backed by top‑tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role We’re seeking a Team Lead to join our Clinical team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements. You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight.
- Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards.
- Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
- Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
- Managing complaints and incidents, ensuring appropriate investigation, documentation and follow‑up actions.
- Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
- Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
- Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.
We’re looking for someone who has:
- Operated within digital or technology‑enabled healthcare environments, managing clinical delivery in a structured and compliant setting.
- Delivered safe, effective and patient‑centred care in remote or digital clinical services.
- Supported and developed clinicians through structured training, supervision and line management.
- Managed clinical escalations and complex cases, applying sound clinical judgement.
- Worked within clinical governance frameworks, including audit, incident management and complaint handling processes.
- Using clinical and operational data to monitor performance, identify risks and support continuous improvement.
It’s a bonus if you have:
- Working knowledge of CQC requirements and clinical governance standards within digital healthcare.
- Experience supporting continuing professional development or facilitating case‑based learning.
Our benefits include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog‑friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan: At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.
Clinical Team Lead: Digital Health & Governance employer: Numan
Numan is an exceptional employer, dedicated to empowering individuals to take control of their health through innovative digital solutions. With a strong focus on employee well-being, Numan offers a range of benefits including generous holiday allowances, health insurance, and flexible working options in a dog-friendly office environment. The company fosters a culture of continuous learning and development, ensuring that employees have the opportunity to grow professionally while contributing to a mission that positively impacts the lives of patients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Team Lead: Digital Health & Governance
✨Tip Number 1
Network like a pro! Reach out to people in the digital health space, especially those at Numan. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Numan's values. Think about how your experiences align with 'Patients first' and 'Succeed together'. Show us you’re not just a fit on paper but a cultural match too!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission at Numan.
We think you need these skills to ace Clinical Team Lead: Digital Health & Governance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Team Lead role. Highlight your experience in digital healthcare and how it aligns with our mission at Numan. We want to see how you can contribute to our values!
Showcase Your Leadership Skills:As a Team Lead, you'll be managing clinicians and ensuring high standards of care. Use your application to demonstrate your leadership experience and how you've supported teams in the past. We love seeing examples of success together!
Be Data-Driven:Since this role involves monitoring clinical performance data, include any relevant experience you have with data analysis or using insights to drive improvements. Show us how you've used data to make informed decisions in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Numan
✨Know Numan Inside Out
Before your interview, make sure you understand Numan's mission and values. Familiarise yourself with their approach to digital health and how they empower patients. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Clinical Experience
Be ready to discuss your previous experience in managing clinical delivery, especially in digital healthcare settings. Prepare specific examples of how you've supported clinicians, handled complex cases, and maintained governance standards. This will demonstrate your capability to excel in the Team Lead position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and clinical judgement. Think of scenarios where you've had to manage escalations or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Continuous Improvement
Numan values learning and improvement, so be prepared to discuss how you've used data to monitor performance and identify areas for enhancement. Share examples of how you've implemented changes based on insights from audits or feedback, showcasing your commitment to quality care.
