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- Tasks: Lead a clinical team to deliver safe and effective healthcare services.
- Company: Join Numan, a fast-growing health tech company transforming patient care.
- Benefits: Enjoy 25 days holiday, health insurance, share options, and flexible working.
- Why this job: Make a real impact on people's health while developing your leadership skills.
- Qualifications: Experience in digital healthcare and managing clinical teams is essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 46000 - 52000 £ per year.
About Numan: Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations, giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
The Role: We’re seeking a Team Lead to join our Clinical Operations team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements.
You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight.
You’ll be:
- Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards.
- Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
- Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
- Managing complaints and incidents, ensuring appropriate investigation, documentation and follow-up actions.
- Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
- Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
- Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.
We’re looking for someone who has:
- Operated within digital or technology-enabled healthcare environments, managing clinical delivery in a structured and compliant setting.
- Delivered safe, effective and patient-centred care in remote or digital clinical services.
- Supported and developed clinicians through structured training, supervision and line management.
- Managed clinical escalations and complex cases, applying sound clinical judgement.
- Worked within clinical governance frameworks, including audit, incident management and complaint handling processes.
- Used clinical and operational data to monitor performance, identify risks and support continuous improvement.
It’s a bonus if you have:
- Working knowledge of CQC requirements and clinical governance standards within digital healthcare.
- Experience supporting continuing professional development or facilitating case-based learning.
Our Benefits Include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog-friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan: At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.
Clinical Team Lead employer: Numan
Contact Detail:
Numan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Numan on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Numan's mission and values. Think about how your experience aligns with their focus on patient care and continuous improvement. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your clinical scenarios! Be ready to discuss how you've handled complex cases or escalations in the past. Use specific examples that highlight your problem-solving skills and adherence to governance standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining the Numan team.
We think you need these skills to ace Clinical Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Team Lead role. Highlight your experience in digital healthcare and how it aligns with our mission at Numan. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t forget to emphasise your clinical governance knowledge and experience managing complex cases. Use specific examples that demonstrate your ability to maintain high standards and improve service delivery. We love seeing real-life applications of your skills!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for patient-centred care and how you embody our company values. It helps us get a sense of who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Numan!
How to prepare for a job interview at Numan
✨Know Numan Inside Out
Before your interview, take the time to research Numan thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Clinical Scenarios
Given the role's focus on managing complex clinical queries, be ready to discuss specific scenarios you've encountered in your previous roles. Think about how you handled escalations, maintained governance standards, and supported clinicians. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data Skills
Since the role involves monitoring clinical and operational performance data, be prepared to discuss how you've used data in past positions. Highlight any experience you have with audits, incident management, or identifying trends that led to service improvements.
✨Emphasise Team Leadership
As a Clinical Team Lead, your ability to manage and support clinicians is crucial. Share examples of how you've developed team members through training and supervision. Discuss your approach to fostering a collaborative environment and how you ensure high performance within your team.