At a Glance
- Tasks: Lead clinical operations and ensure safe, effective delivery of healthcare services.
- Company: Join Numan, a fast-growing health tech company transforming patient care.
- Benefits: Enjoy flexible working, generous holiday, health insurance, and personal development budget.
- Other info: Diversity is key at Numan; we value unique perspectives and strive for inclusivity.
- Why this job: Make a real impact on people's health while working in a supportive team.
- Qualifications: Experience in digital healthcare and managing clinical delivery is essential.
The predicted salary is between 50000 - 60000 £ per year.
About Numan
Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations, giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role:
We’re seeking a Team Lead to join our Clinical Operations team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements.
You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight.
You’ll be:
- Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards.
- Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
- Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
- Managing complaints and incidents, ensuring appropriate investigation, documentation and follow-up actions.
- Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
- Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
- Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.
We’re looking for someone who has:
- Operated within digital or technology-enabled healthcare environments, managing clinical delivery in a structured and compliant setting.
- Delivered safe, effective and patient-centred care in remote or digital clinical services.
- Supported and developed clinicians through structured training, supervision and line management.
- Managed clinical escalations and complex cases, applying sound clinical judgement.
- Worked within clinical governance frameworks, including audit, incident management and complaint handling processes.
- Used clinical and operational data to monitor performance, identify risks and support continuous improvement.
It’s a bonus if you have:
- Working knowledge of CQC requirements and clinical governance standards within digital healthcare.
- Experience supporting continuing professional development or facilitating case-based learning.
Our Benefits Include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog-friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.
Clinical Operations Lead - Remote Health Platform employer: Numan
Numan is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to empowering individuals in their health journey, Numan provides generous benefits such as flexible working options, a personal training budget, and enhanced parental leave, all while fostering a collaborative environment where diverse perspectives are valued. Join us in making a meaningful impact on healthcare while enjoying the perks of a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Operations Lead - Remote Health Platform
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Numan on LinkedIn. A friendly chat can give us insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding Numan's mission and values. We want to see how you align with our goal of empowering people to take control of their health, so be ready to share your thoughts!
✨Tip Number 3
Showcase your experience in digital healthcare during interviews. We’re looking for someone who’s navigated clinical delivery in tech-enabled environments, so highlight those relevant skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Clinical Operations Lead - Remote Health Platform
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Operations Lead role. Highlight your experience in digital healthcare and how it aligns with Numan's mission to empower people in their health journey.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in clinical governance, managing escalations, and supporting clinicians can contribute to Numan’s goals. Use specific examples to make your application stand out!
Be Authentic:Let your personality shine through in your written application. Numan values individuals who care deeply and succeed together, so share your passion for patient-centred care and how you embody these values.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Numan
✨Know the Company Values
Before your interview, take some time to really understand Numan's core values: Patients first, Learn fast, Own the quality, Succeed together, and Care deeply. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Prepare for Clinical Scenarios
Given the role's focus on managing clinical escalations and complex cases, brush up on relevant clinical scenarios you might face. Prepare to discuss how you would handle specific situations, especially those involving safeguarding concerns or performance management, showcasing your sound clinical judgement.
✨Showcase Your Data Skills
Since the role involves monitoring clinical and operational performance data, be prepared to talk about your experience with data analysis. Bring examples of how you've used data to identify trends, risks, or opportunities for service improvement in previous roles, and how that could apply to Numan's mission.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to continuous improvement in clinical services or how they support clinician development. This not only shows your enthusiasm but also helps you gauge if Numan is the right fit for you.
