At a Glance
- Tasks: Lead the evolution of patient journeys across web and mobile, driving measurable improvements.
- Company: Join Numan, a fast-growing health tech company transforming how people manage their health.
- Benefits: Enjoy share options, 25+ days holiday, health insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on consumer health while leading innovative product teams.
- Qualifications: Significant experience in consumer-facing product roles and strong leadership skills.
The predicted salary is between 100000 - 150000 € per year.
About Numan
Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
Our Values
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role
We’re hiring a Senior Director of Product, Consumer Experience to lead the evolution of Numan’s end-to-end, patient‑facing journeys across web and mobile. This is a senior, hands‑on leadership role for a product operator who can translate company strategy into clear priorities, partner deeply with Growth, Engineering, Clinical, Data, and Design, and raise the bar on product quality and outcomes through delivery. Reporting to the CPTO, you’ll be accountable for improving the consumer journey’s impact on conversion, activation, retention, and long‑term value, while maintaining a patient‑first experience aligned to our mission.
You’ll be:
- Owning the overall consumer journey (web + mobile): working with product leaders to identify the highest‑leverage problems, align priorities, and drive delivery.
- Driving measurable improvements: working with product teams to boost conversion, activation, and retention through product‑led initiatives (collaborating with functional leaders across the business).
- Setting and upholding the product quality bar: ensuring decision‑making clarity, discovery standards, craft, and an exceptional patient experience.
- Leading and coaching PMs: developing capability in discovery, prioritisation, experimentation, and execution.
- Partnering with leadership: collaborating closely with Design and Engineering leadership to ensure solutions are user‑centred, technically sound, and delivered well.
- Balancing outcomes: weighing user needs, clinical integrity, and commercial outcomes in day‑to‑day product decisions.
- Aligning stakeholders: bringing Commercial, Clinical, Ops, and Data teams together around priorities, trade‑offs, and success metrics.
We’re looking for someone who has:
- Significant experience leading consumer‑facing product teams in B2C or DTC environments.
- Demonstrated experience as a hands‑on product operator, not purely a strategist.
- A deep understanding of growth mechanics, including conversion, activation, retention, and LTV, and how product decisions drive these metrics.
- Experience managing and developing Product Managers, particularly in scaling or evolving organisations.
- The ability to raise standards and introduce pragmatic improvements.
- Strong commercial judgement with the ability to balance user value and business outcomes.
- Experience operating in ambiguity and bringing clarity through goals, decisions, and prioritisation.
- Excellent communication skills, with the ability to align senior stakeholders without relying on hierarchy.
It’s a bonus if you have:
- Experience scaling consumer health or wellness products.
- An understanding of regulatory frameworks (e.g. CQC, MHRA, GDPR) and how to build compliant products without compromising user experience.
- Previous experience in a scaling, mission‑driven startup or scale‑up.
Our benefits include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog‑friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
Senior Director of Product, Consumer Experience employer: Numan Operations Limited
Numan is an exceptional employer that prioritises the well-being and growth of its employees while driving innovation in health technology. With a strong focus on a patient-first approach, Numan offers a vibrant work culture that encourages collaboration and creativity, alongside generous benefits such as flexible working options, a personal training budget, and enhanced parental leave. Located in Farringdon, the company fosters a supportive environment where diverse perspectives are valued, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Product, Consumer Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Numan. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Numan's mission and values. Show us how your experience aligns with empowering people to take control of their health. We love candidates who resonate with our goals!
✨Tip Number 3
Be ready to discuss your hands-on product experience. We want to hear about specific projects where you've driven measurable improvements in consumer journeys. Bring those success stories to life!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Director of Product, Consumer Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you connect with our values and how you can contribute to empowering people to take control of their health.
Tailor Your Experience:Make sure to highlight your relevant experience in leading consumer-facing product teams. We’re looking for someone who can translate strategy into action, so be specific about how your past roles align with what we need at Numan.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and skills in a way that’s easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Numan Operations Limited
✨Know Numan Inside Out
Before your interview, dive deep into Numan's mission and values. Understand how they empower people to take control of their health and how the consumer experience plays a crucial role in that. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Hands-On Experience
As a Senior Director of Product, it's essential to demonstrate your hands-on experience in leading consumer-facing product teams. Prepare specific examples of how you've driven measurable improvements in conversion, activation, and retention. Highlight your ability to balance user needs with business outcomes.
✨Prepare for Stakeholder Alignment
Expect questions about how you would align various stakeholders around priorities and success metrics. Think of past experiences where you successfully brought together different teams, like Commercial, Clinical, and Data, to achieve a common goal. Be ready to discuss your communication strategies and how you navigate ambiguity.
✨Emphasise Your Leadership Style
Since you'll be leading and coaching Product Managers, articulate your leadership style clearly. Share how you develop capabilities in discovery, prioritisation, and execution. Discuss any frameworks or methodologies you use to raise standards and introduce improvements, ensuring they resonate with Numan's patient-first approach.
