At a Glance
- Tasks: Lead the evolution of patient journeys across web and mobile, driving measurable improvements.
- Company: Join Numan, a fast-growing health tech company transforming how people manage their health.
- Benefits: Enjoy share options, flexible working, health insurance, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on consumer health while leading innovative product teams.
- Qualifications: Significant experience in consumer-facing product roles and strong leadership skills.
The predicted salary is between 90000 - 120000 € per year.
About Numan Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
Our Values
- Patients first.
- Learn fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role We’re hiring a Senior Director of Product, Consumer Experience to lead the evolution of Numan’s end-to-end, patient‑facing journeys across web and mobile. This is a senior, hands‑on leadership role for a product operator who can translate company strategy into clear priorities, partner deeply with Growth, Engineering, Clinical, Data, and Design, and raise the bar on product quality and outcomes through delivery. Reporting to the CPTO, you’ll be accountable for improving the consumer journey’s impact on conversion, activation, retention, and long‑term value, while maintaining a patient‑first experience aligned to our mission.
You’ll be:
- Owning the overall consumer journey (web + mobile): working with product leaders to identify the highest‑leverage problems, align priorities, and drive delivery.
- Driving measurable improvements: working with product teams to boost conversion, activation, and retention through product‑led initiatives (collaborating with functional leaders across the business).
- Setting and upholding the product quality bar: ensuring decision‑making clarity, discovery standards, craft, and an exceptional patient experience.
- Leading and coaching PMs: developing capability in discovery, prioritisation, experimentation, and execution.
- Partnering with leadership: collaborating closely with Design and Engineering leadership to ensure solutions are user‑centred, technically sound, and delivered well.
- Balancing outcomes: weighing user needs, clinical integrity, and commercial outcomes in day‑to‑day product decisions.
- Aligning stakeholders: bringing Commercial, Clinical, Ops, and Data teams together around priorities, trade‑offs, and success metrics.
We’re looking for someone who has:
- Significant experience leading consumer‑facing product teams in B2C or DTC environments.
- Demonstrated experience as a hands‑on product operator, not purely a strategist.
- A deep understanding of growth mechanics, including conversion, activation, retention, and LTV, and how product decisions drive these metrics.
- Experience managing and developing Product Managers, particularly in scaling or evolving organisations.
- The ability to raise standards and introduce pragmatic improvements.
- Strong commercial judgement with the ability to balance user value and business outcomes.
- Experience operating in ambiguity and bringing clarity through goals, decisions, and prioritisation.
- Excellent communication skills, with the ability to align senior stakeholders without relying on hierarchy.
It’s a bonus if you have:
- Experience scaling consumer health or wellness products.
- An understanding of regulatory frameworks (e.g. CQC, MHRA, GDPR) and how to build compliant products without compromising user experience.
- Previous experience in a scaling, mission‑driven startup or scale‑up.
Our benefits include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Electric car salary sacrifice scheme with Octopus.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog‑friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
Senior Director of Product, Consumer Experience in London employer: Numan Operations Limited
Numan is an exceptional employer that prioritises the well-being and growth of its employees while fostering a collaborative and innovative work culture. With a strong commitment to diversity and inclusion, Numan offers generous benefits such as flexible working options, health insurance, and a personal development budget, all within a vibrant dog-friendly office in Farringdon. Join us in our mission to empower individuals to take control of their health and enjoy meaningful career growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of Product, Consumer Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Numan. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Numan's mission and values. Show us how your experience aligns with empowering people to take control of their health. We love candidates who resonate with our goals!
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've driven product success in previous roles. We want to hear about your hands-on experience and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Senior Director of Product, Consumer Experience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director of Product role. Highlight your experience in leading consumer-facing product teams and how you've driven measurable improvements in conversion and retention. We want to see how you align with our mission at Numan!
Showcase Your Hands-On Experience:We’re looking for someone who’s not just a strategist but a hands-on product operator. Share specific examples of how you've managed product teams and improved product quality. This will help us understand your approach to balancing user needs and business outcomes.
Communicate Clearly:Your written application should reflect your excellent communication skills. Be clear and concise about your achievements and how they relate to the role. Remember, we value the ability to align stakeholders without relying on hierarchy, so show us how you’ve done this in the past!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission at Numan!
How to prepare for a job interview at Numan Operations Limited
✨Know Numan Inside Out
Before your interview, dive deep into Numan's mission and values. Understand how they empower people to take control of their health and how their platform integrates various services. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Hands-On Experience
As a Senior Director of Product, it's crucial to highlight your hands-on experience in leading consumer-facing product teams. Prepare specific examples of how you've driven measurable improvements in conversion, activation, and retention. This will show that you're not just a strategist but a doer who can deliver results.
✨Prepare for Stakeholder Alignment
Expect questions about how you align diverse stakeholders around priorities and success metrics. Think of instances where you've successfully brought together different teams, like Commercial, Clinical, and Data, to achieve a common goal. This will showcase your excellent communication skills and ability to navigate complex environments.
✨Balance User Needs and Business Outcomes
Be ready to discuss how you balance user needs with commercial outcomes in your product decisions. Prepare to share examples of how you've made tough calls that prioritised both user value and business objectives. This will demonstrate your strong commercial judgement and understanding of growth mechanics.
