Clinical Product Lead, AI in London

About Numan Founded in 2018, we have already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we have built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations, giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The Role At Numan, we believe in harnessing the power of responsible AI to create safer, more effective, and truly scalable healthcare. We are looking for a Clinical Product Lead to join our AI team who can blend clinical insight with product thinking to ensure our AI Assistant supports the highest standards of patient care, clinical safety, and usability.

This role is ideal for a clinically trained professional with a passion for health tech, strong attention to detail, and an appetite for learning. You will be embedded in a multidisciplinary team shaping how we deploy AI safely and meaningfully in digital health pathways.

You will be:

• Monitoring and testing the AI Assistant to identify opportunities for improvement in clinical safety, effectiveness, and user experience.
• Triaging and investigating performance issues in the AI Assistant, recommending solutions that may include prompt engineering, updates to the knowledge base, or adjustments to workflows.
• Ensuring clinical safety and compliance by aligning product outputs with established clinical insights and regulatory standards.
• Maintaining and evolving the AI Assistant's knowledge base (e.g., for RAG systems), ensuring alignment between prompts, source material, and clinical intent.
• Clearly documenting test cases, results, and improvement cycles - supporting transparency and reproducibility.
• Collaborating with product, engineering, and clinical governance teams to implement changes and track their impact.
• Supporting user research and usability testing, gathering clinician and patient feedback to guide iterative improvements.
• Contributing to audit readiness and supporting internal clinical governance processes to ensure AI products meet Numan's safety and quality standards.

A clinical professional license with extensive years of practice experience in regulated healthcare environments is required. Strong interest in AI/ML in healthcare, particularly clinical decision support and structured data applications is essential. A passion for leveraging technology to improve health outcomes and enable safer, more scalable care is also important.

Experience with clinical validation, audit trails, and documentation for automated clinical tools is necessary. Understanding of the importance of safety, explainability, and appropriate human oversight in AI systems is crucial. A systems mindset, considering care delivery end-to-end rather than focusing only on individual features is expected.

Confidence in translating clinical and operational needs into clear product decisions and enhancements is vital. An iterative approach that balances clinical rigour with pragmatism in fast-paced environments is preferred. Strong communication skills to explain clinical reasoning and safety principles to both technical and non-technical audiences are required.

Comfort collaborating in cross-functional teams with clinicians, engineers, designers, and commercial leads is essential. Familiarity with clinical governance frameworks and audit processes in a digital healthcare context is beneficial.

It’s a bonus if you have:

• Experience working with or around large language models, RAG systems, or prompt engineering.
• Exposure to health tech product development and patient-centered design methodologies.
• Experience in user research, usability testing, or service design in healthcare settings.

Our benefits include:

• Share options.
• 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
• Health insurance with Vitality.
• Enhanced maternity and parental leave.
• Nursery benefit provided by YellowNest.
• Employee assistance programme (access to therapy, financial planning and discounts).
• Generous pension (includes both employee and employer contributions).
• Flexible working options, including a dog-friendly office in Farringdon.
• Personal training and development budget via Learnerbly.
• Wellhub membership, giving you access to over 2,000 locations in the UK.
• Free office snacks including breakfast items, soft drinks, tea and coffee.
• Cycle to work scheme.
• Season ticket loan.
• Discount on Numan products for your friends and family.
• Paid volunteering days.
• An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.