At a Glance
- Tasks: Lead clinical operations, ensuring high-quality patient care and efficient service delivery.
- Company: Join Numan, a fast-growing health tech company transforming healthcare.
- Benefits: Enjoy share options, 25 days holiday, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on patient care while leading innovative clinical teams.
- Qualifications: Experience in clinical leadership and operational management in digital health.
The predicted salary is between 36000 - 60000 £ per year.
About Numan
Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting‑edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn Fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top‑tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role
We’re seeking a Clinical Operations Lead to join Numan’s Clinical Operations team, supporting the safe, effective, and high‑quality delivery of our services. In this hands‑on role, you’ll be at the centre of service delivery, combining direct clinical involvement with operational oversight to ensure care is delivered consistently, safely, and in line with governance standards.
You’ll provide a trusted point of oversight for complex cases and operational challenges, supporting clinicians to perform at their best while embedding scalable processes, streamlined systems, and measurable improvements. You will balance day‑to‑day service delivery with ongoing process enhancements, helping create efficient, high‑quality services.
You’ll be:
- Providing safe, effective, and high‑quality patient care as a practising clinician.
- Leading a team of Team Leads and GP Leads.
- Overseeing day‑to‑day service delivery, ensuring clinical safety, SLA adherence, and operational efficiency.
- Monitoring and reporting on key performance and cost metrics, using these insights to improve service delivery, enhance clinician utilisation, and increase workforce efficiency.
- Supporting team performance management through data insights and automation.
- Maintaining accurate documentation and streamlining processes, leveraging technology and automation to scale operations.
- Mapping and understanding the end‑to‑end clinical journey, including data points contributing to clinical operations metrics.
- Ensuring all clinical processes comply with CQC standards and maintain inspection‑ready documentation.
We’re looking for someone who has:
- Experience leading clinical teams in operational or management‑focused roles in digital health or tech‑enabled healthcare settings.
- Experience scaling high‑volume clinical services safely and efficiently in fast‑paced or high‑growth environments.
- The ability to balance day‑to‑day operational execution with process improvement initiatives that streamline workflows and improve outcomes.
- Experience using clinical and operational data to monitor performance, identify risks, and support actionable improvements.
- Experience implementing or working with technology‑enabled workflows, including automation and AI, to enhance efficiency, safety, and team effectiveness.
- Applied clinical knowledge in practice, either as a registered clinician or through hands‑on experience working closely with prescribers and multidisciplinary teams.
- Experience collaborating across functions (e.g., product, operations, commercial) to ensure clinical decisions and processes are effectively implemented in practice.
It’s a bonus if you have:
- Familiarity with automation, AI, or tech‑enabled workflow optimisation.
- Experience supporting CPD or case‑based learning for clinical teams.
Our benefits include...
- Share options.
- 25 days holiday, plus
Clinical Operations Lead in London employer: Numan Operations Limited
Numan is an exceptional employer that prioritises the well-being and growth of its employees while driving innovation in healthcare. With a strong commitment to patient care and a collaborative work culture, Numan offers ample opportunities for professional development, including access to cutting-edge technology and a supportive environment for clinical teams. Located in the UK, Numan not only provides competitive benefits such as share options and generous holiday allowances but also fosters a sense of purpose by empowering individuals to take control of their health.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to clinical operations. We recommend doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care and operational excellence during interviews. Share specific examples of how you've improved processes or led teams in previous roles to demonstrate your fit for the Clinical Operations Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission at Numan.
We think you need these skills to ace Clinical Operations Lead in London
Some tips for your application 🫡
Show Your Passion for Health:When writing your application, let your enthusiasm for transforming health shine through. We want to see how you connect with our mission of empowering people to take control of their health. Share any personal experiences or insights that fuel your passion!
Tailor Your Experience:Make sure to highlight your relevant experience in clinical operations and team leadership. We’re looking for someone who can balance day-to-day service delivery with process improvements, so be specific about how you've done this in the past.
Be Data-Driven:Since we value using data to drive improvements, include examples of how you've used clinical and operational data in your previous roles. Show us how you’ve monitored performance and implemented actionable changes based on those insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Numan Operations Limited
✨Know Numan Inside Out
Before your interview, dive deep into Numan's mission and values. Understand how they empower people to take control of their health and how your role as a Clinical Operations Lead fits into that vision. This will not only show your enthusiasm but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading clinical teams, especially in fast-paced environments. Share specific examples of how you've balanced operational execution with process improvements. Highlight any successes in scaling services safely and efficiently, as this is crucial for the role.
✨Data-Driven Decision Making
Since the role involves monitoring key performance metrics, come ready to talk about how you've used data to drive improvements in service delivery. Discuss any tools or technologies you've implemented to enhance efficiency and safety, and be specific about the outcomes.
✨Emphasise Collaboration
Collaboration is key at Numan, so be ready to share examples of how you've worked across different functions. Whether it's with product, operations, or commercial teams, demonstrate your ability to ensure clinical decisions are effectively implemented. This will show that you can thrive in a multidisciplinary environment.
