At a Glance
- Tasks: Lead and scale clinical operations for a cutting-edge digital health service.
- Company: Join Numan, a fast-growing health tech company transforming patient care since 2018.
- Benefits: Enjoy flexible working, generous holiday, health insurance, and personal development budgets.
- Other info: Diversity is key at Numan; we celebrate unique perspectives and promote inclusivity.
- Why this job: Make a real impact on healthcare while working in a supportive, innovative environment.
- Qualifications: Significant experience in clinical operations leadership and strong analytical skills required.
The predicted salary is between 48000 - 72000 £ per year.
About Numan Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health. Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life. To deliver on our transformative mission, we are guided by our 5 company values:
- Patients first.
- Learn Fast.
- Own the quality.
- Succeed together.
- Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The role At Numan, we’re building a world-class digital health service that empowers people to take control of their health. As Head of Clinical Operations, you will be instrumental in shaping and scaling our clinical services to deliver safe, efficient, and high-quality care across a 7-day service model. Sitting at the core of our clinical engine, this role combines strategic oversight with hands-on operational leadership across multiple therapeutic areas, including men’s health, obesity, and beyond. You’ll work cross-functionally to ensure clinical excellence, enable team performance, and scale our operations through technology, process innovation, and data-driven decisions.
You’ll be:
- Leading operational delivery of clinical services across all treatment areas, ensuring safe, effective, and patient-centred care.
- Driving service efficiency, identifying and implementing opportunities for improvement through automation, tooling, and lean process design.
- Managing team performance through KPIs and dashboards; supporting Clinical Ops Leads in diagnosing issues and embedding improvement strategies.
- Developing the team structure, directly managing Clinical Operations Leads and the Coordinator Lead, and ensuring alignment, accountability, and clarity of ownership.
- Building staff capability, ensuring that robust onboarding, supervision, and career development frameworks are in place for the clinical operations team.
- Collaborating across functions, working closely with clinical, product, and commercial teams to ensure the clinical operation is scalable and aligned with company goals.
- Owning workforce planning, rota optimisation, and capacity modelling to maintain service availability and quality across a 7-day service.
- Upholding clinical governance, ensuring adherence to internal and regulatory standards, and maintaining operational resilience.
We’re looking for someone who has:
- Significant experience in clinical operations leadership, preferably in a digital health or tech-enabled care setting.
- A proven track record of managing large, multidisciplinary clinical teams across multiple services.
- Strong analytical capability, with experience using data to drive performance improvements and resource planning.
- Deep understanding of clinical governance, patient safety, and regulatory frameworks in healthcare.
- Experience designing and implementing onboarding, training, and progression pathways for clinical teams.
- Excellent cross-functional collaboration and stakeholder management skills.
- Ability to operate at both strategic and operational levels, flexing between high-level planning and on-the-ground execution.
It’s a bonus if you have:
- Experience scaling clinical services in a high-growth startup or fast-paced environment.
- Familiarity with digital health platforms, telemedicine, or remote prescribing workflows.
- Expertise in lean operations, workforce management tools, or health tech systems.
- Background in healthcare service design, service mapping, or capacity/demand modelling.
Our benefits include:
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog-friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Free office snacks including breakfast items, soft drinks, tea and coffee.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.
Head of Clinical Operations in London employer: Numan Operations Limited
Numan is an exceptional employer that prioritises patient care and employee growth, offering a dynamic work environment in the heart of Farringdon. With a strong commitment to innovation, Numan provides extensive benefits including flexible working options, generous holiday allowances, and a personal development budget, ensuring that employees are supported both professionally and personally. Join a diverse team dedicated to transforming health and making a meaningful impact on patients' lives while enjoying a collaborative culture that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Operations in London
✨Tip Number 1
Familiarise yourself with Numan's mission and values. Understanding how they empower people to take control of their health will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Highlight your experience in scaling clinical services, especially in a digital health or tech-enabled environment. Be ready to discuss specific examples where you've driven efficiency and improved patient care.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing how you've used data to inform decision-making and improve team performance in previous roles. This will resonate well with Numan's focus on data-driven operations.
✨Tip Number 4
Showcase your cross-functional collaboration skills. Be prepared to share examples of how you've successfully worked with diverse teams to achieve common goals, as this is crucial for the Head of Clinical Operations role.
We think you need these skills to ace Head of Clinical Operations in London
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand Numan's core values: Patients first, Learn Fast, Own the quality, Succeed together, and Care deeply. Reflect these values in your application to show that you align with their mission.
Tailor Your CV:Make sure your CV highlights relevant experience in clinical operations leadership, especially in digital health or tech-enabled care settings. Use specific examples that demonstrate your ability to manage multidisciplinary teams and drive performance improvements.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also expresses your passion for transforming health services. Mention how your skills can contribute to Numan's mission of empowering people to take control of their health.
Showcase Analytical Skills:In your application, emphasise your analytical capabilities. Provide examples of how you've used data to drive performance improvements and resource planning in previous roles, as this is crucial for the Head of Clinical Operations position.
How to prepare for a job interview at Numan Operations Limited
✨Understand Numan's Mission and Values
Before the interview, make sure you thoroughly understand Numan's mission to empower people to take control of their health. Familiarise yourself with their five core values: Patients first, Learn Fast, Own the quality, Succeed together, and Care deeply. Be prepared to discuss how your experience aligns with these values.
✨Showcase Your Leadership Experience
As the Head of Clinical Operations, you'll need to demonstrate significant leadership experience in clinical operations. Prepare examples from your past roles where you've successfully managed multidisciplinary teams and improved service delivery. Highlight any specific achievements that showcase your ability to lead effectively.
✨Emphasise Data-Driven Decision Making
Given the importance of data in this role, be ready to discuss how you've used analytics to drive performance improvements in previous positions. Share specific instances where your analytical skills led to successful outcomes, particularly in resource planning or operational efficiency.
✨Prepare for Cross-Functional Collaboration Questions
Collaboration is key at Numan, so expect questions about your experience working with different teams. Think of examples where you've successfully collaborated with clinical, product, or commercial teams to achieve common goals. This will demonstrate your ability to work across functions and align clinical operations with company objectives.
