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- Tasks: As a Customer Care Agent, you'll solve customer queries and build trust with our brand.
- Company: Numan is a health tech startup transforming healthcare with innovative solutions since 2018.
- Benefits: Enjoy flexible working, generous holiday, health insurance, and personal development budgets.
- Why this job: Join a mission-driven team that values empathy, innovation, and personal growth.
- Qualifications: We're looking for problem-solvers with excellent English and a passion for customer care.
- Other info: Work in a dog-friendly office and enjoy free snacks while making a real impact!
The predicted salary is between 24000 - 36000 £ per year.
About Numan
Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The role
As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. Our Customer Care team works under various shift patterns that may include weekends (e.g. Wed – Sun) so you’ll need to be comfortable with this.
This is a full-time, permanent role.
You’ll be:
- Offering customers empathetic and personal service expected of the Numan brand
- Solving queries on first contact as far as possible, always taking ownership of the customer’s problem
- Working in Intercom covering phone, messaging, social channels and email
- Working closely with our pharmacy and clinicians to resolve patient queries
- Keeping an accurate record of customer enquiries and complaints
- Handling queries of a sensitive nature in a confidential and safe way
- Sharing the voice of the customer with colleagues in the business and suggesting better ways to work
- Able to work with little supervision
We’re looking for someone who:
- Loves problem-solving and connecting with people.
- Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy.
- Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure.
- Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner.
- Has excellent English (written and spoken).
Our benefits include…
– Share options.
– 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
???? – Health insurance withVitality.
– Enhanced maternity and parental leave.
– Nursery benefit provided by YellowNest.
– Employee assistance programme (access to therapy, financial planning and discounts).
️ – Generous pension (includes both employee and employer contributions).
– Flexible working options, including a dog-friendly office in Farringdon.
– Personal training and development budget via Learnerbly.
– Wellhubmembership, giving you access to over 2,000 locations in the UK.
️ – Free office snacks including breakfast items, soft drinks, tea and coffee.
– Cycle to work scheme.
– Season ticket loan.
% – Discount on Numan products for your friends and family.
– Paid volunteering days.
– An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn\’t just our goal; it\’s our strength, driving us towards a more inclusive future.
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Customer Care Agent employer: Numan Operations Limited
Contact Detail:
Numan Operations Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with Numan's mission and values. Understanding their focus on patient care and innovation will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your ability to take ownership and provide excellent service, which is crucial for the role.
✨Tip Number 3
If you have experience with customer support tools like Intercom or Salesforce, be ready to discuss it. If not, emphasise your tech-savviness and willingness to learn new systems quickly, as this is a key requirement for the position.
✨Tip Number 4
Show your enthusiasm for working in a startup environment. Share your thoughts on how you can contribute to a small team and adapt to a dynamic work culture, which will resonate well with Numan's values of collaboration and ownership.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Numan's core values: Patients first, Learn Fast, Own the quality, Succeed together, and Care deeply. Reflect these values in your application to show alignment with their mission.
Tailor Your CV: Highlight relevant experience in customer care, especially any roles where you solved problems or connected with customers. Emphasise your ability to work independently and in a team, as well as any experience with tools like Intercom or Salesforce.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for customer service and problem-solving. Share specific examples of how you've gone the extra mile for customers in previous roles, demonstrating your commitment to excellent care.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Agent role.
How to prepare for a job interview at Numan Operations Limited
✨Show Empathy
As a Customer Care Agent, demonstrating empathy is crucial. Be prepared to share examples of how you've connected with customers in the past and resolved their issues with care and understanding.
✨Familiarise Yourself with Numan's Values
Understand Numan's core values: Patients first, Learn Fast, Own the quality, Succeed together, and Care deeply. Be ready to discuss how these values resonate with you and how you can embody them in your role.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved customer problems. Emphasise your ability to take ownership and resolve queries on the first contact, as this aligns with the expectations of the role.
✨Demonstrate Tech Savviness
If you have experience with tools like Intercom or Salesforce, mention it. If not, express your eagerness to learn and adapt quickly to new technologies, showcasing your tech-savvy nature.