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For Companies At a Glance
- Tasks: Lead clinical governance systems and ensure high-quality care across operations.
- Company: Join Numan, a dynamic health tech company transforming patient care.
- Benefits: Enjoy flexible working, generous holiday, health insurance, and personal development budget.
- Why this job: Make a real impact on patient safety and quality in healthcare.
- Qualifications: Experience in clinical governance and risk management is essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Numan
Numan was founded in 2018 and is a 200+ global team united by a mission: empowering people to take control of their health. Numan is transforming health with a platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Our goal is to give people tools to maximise life. To deliver on our mission, we are guided by five company values: Patients first, Learn Fast, Own the quality, Succeed together, Care deeply. Backed by top-tier investors, Numan is already impacting hundreds of thousands of patients in the UK, and we want you to help us deliver this mission.
The role
We’re seeking a Clinical Governance Lead to join Numan’s Clinical Operations Team, ensuring our services are delivered safely, efficiently, and in line with the highest governance standards. In this role, you’ll sit at the heart of clinical safety and quality, embedding robust governance infrastructure, overseeing audits, managing incidents and safeguarding, and maintaining regulatory compliance, including CQC readiness. You’ll act as a trusted escalation point for complex clinical and operational issues, supporting teams to deliver consistently high-quality care, driving continuous improvement, and ensuring alignment across clinical operations, leadership, and external partners.
Responsibilities
- Leading the design, implementation, and maintenance of clinical governance systems, including SOPs, audit plans, escalation processes, and governance meeting structures.
- Owning the clinical risk framework, maintaining the risk register, escalating emerging or unmitigated risks and ensuring clear mitigation plans.
- Chairing governance meetings, ensuring decisions are documented, actions are followed up on, and key metrics and risks are reviewed.
- Collaborating with external clinical partners to maintain governance standards across third-party services.
- Driving incident management and learning, holding operational teams accountable for investigations, root cause analysis, and follow-up actions.
- Supporting complaints management, including investigation of complex cases and contributing to transparent, timely, and fair resolutions.
- Leading the clinical audit and quality improvement programme, ensuring outcomes are actioned and continuous improvement is embedded.
- Defining and maintaining clinical escalation processes, ensuring operational teams are trained, confident, and consistent in escalation practice.
- Acting as the safeguarding lead, maintaining training, creating Safeguarding Champions, liaising with external authorities, and ensuring legal and regulatory compliance.
- Ensuring regulatory compliance and inspection readiness, including mock inspections, CQC preparation, and acting as the CQC Nominated Individual.
- Providing visible leadership and strategic guidance to Clinical Operations Leads, Product, Governance, and Legal teams on governance, safety, and regulatory matters.
Qualifications
- Designed, implemented, and maintained clinical governance frameworks within operational teams.
- Led clinical risk management, including managing risk registers, mitigation plans, and escalation of safety concerns.
- Overseen audits, incident investigations, and quality improvement programmes in a healthcare setting.
- Managed safeguarding responsibilities and promoted a culture of patient safety across teams.
- Ensured regulatory compliance, including CQC preparedness, inspection readiness, and responses to regulatory enquiries.
- Collaborated with operational, clinical, and product teams to translate governance requirements into practical operational processes.
- Worked with external clinical partners to maintain service quality and governance standards.
Additional qualifications (bonus)
- Experience in digital or tech-enabled healthcare environments.
- Familiarity with multiple clinical specialties, such as weight management, men’s or women’s health.
- Knowledge of using technology to enhance governance, reporting, and audit processes.
- Experience embedding a culture of learning and continuous improvement across clinical teams.
- Previous exposure to senior leadership roles influencing company-wide clinical strategy.
Benefits
- Share options.
- 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
- Health insurance with Vitality.
- Enhanced maternity and parental leave.
- Nursery benefit provided by YellowNest.
- Employee assistance programme (access to therapy, financial planning and discounts).
- Generous pension (includes both employee and employer contributions).
- Flexible working options, including a dog-friendly office in Farringdon.
- Personal training and development budget via Learnerbly.
- Wellhub membership, giving you access to over 2,000 locations in the UK.
- Free office snacks including breakfast items, soft drinks, tea and coffee.
- Cycle to work scheme.
- Season ticket loan.
- Discount on Numan products for your friends and family.
- Paid volunteering days.
- An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring. We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued. Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.
Clinical Governance Lead in City of London employer: Numan Operations Limited
Contact Detail:
Numan Operations Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Governance Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Numan’s values and mission. Think about how your experience aligns with their focus on patient care and quality. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to clinical governance and risk management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for Numan.
We think you need these skills to ace Clinical Governance Lead in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in clinical governance. Use keywords from the job description to show that you understand what Numan is looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led clinical governance initiatives or improved patient safety. Numbers and outcomes can really make your application stand out!
Be Authentic: Let your personality shine through! Numan values a culture of care and collaboration, so don’t hesitate to express your passion for healthcare and how you align with their mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need there!
How to prepare for a job interview at Numan Operations Limited
✨Know Numan Inside Out
Before your interview, make sure you understand Numan's mission and values. Familiarise yourself with their approach to patient care and how they integrate technology into healthcare. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Governance Experience
Be ready to discuss your previous experience in clinical governance. Prepare specific examples of how you've designed and implemented governance frameworks, managed risk registers, or led audits. Highlight any successes in improving patient safety and quality of care, as this will resonate well with the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past incidents you've managed and how you approached them. Be clear about your thought process and the outcomes, as this will showcase your capability to handle complex clinical issues.
✨Emphasise Collaboration Skills
Since the role involves working with various teams and external partners, be prepared to discuss your collaboration experiences. Share examples of how you've successfully worked with operational, clinical, and product teams to implement governance standards. This will show that you can foster teamwork and drive continuous improvement.
