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- Tasks: Be the friendly face of our clinic, managing front desk operations and ensuring patient satisfaction.
- Company: Join NUMA, London's top Hyperbaric Oxygen Therapy Clinic, dedicated to exceptional patient care.
- Benefits: Enjoy a performance bonus, company events, and a pension scheme while working Monday to Friday.
- Why this job: Make a real impact in patient care while thriving in a supportive, professional environment.
- Qualifications: 4+ years in healthcare reception or administration with strong communication and multitasking skills.
- Other info: Candidates must be able to commute or relocate to London before starting.
The predicted salary is between 28000 - 33000 £ per year.
NUMA is London’s leading Hyperbaric Oxygen Therapy Clinic, featuring eight custom-built medical-grade mono-chambers.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
As a private clinic led by Dr.
Nur Ozyilmaz, we are dedicated to delivering exceptional patient care through innovative HBOT treatments.
Due to rapid growth, we are looking for a Patient Care Coordinator to join our team and provide an outstanding experience for our patients.
About the Role As a NUMA Patient Care Coordinator , you will be the first point of contact for our patients, ensuring a seamless and welcoming experience from their first interaction to their departure.
You will manage front desk operations, schedule appointments, follow up with patients and provide excellent customer service while working under the supervision of our Clinic Manager and Medical Director.
This role is ideal for someone with experience in healthcare administration, medical reception, or front-of-house roles in a clinical setting who thrives in a professional and patient-focused environment.
Key Responsibilities: Provide a warm, professional, and welcoming experience for all patients.
Manage front desk duties, including answering calls, responding to emails, and greeting visitors.
Handle appointment scheduling using clinic booking systems.
Assist patients with pre- and post-treatment inquiries, ensuring they feel supported and informed.
Process payments and maintain accurate records of transactions.
Coordinate patient paperwork, including consent forms and medical histories.
Collaborate with clinical staff to ensure a smooth patient experience.
Assist with administrative tasks, including Microsoft Office and data entry.
What We’re Looking For Previous experience in a healthcare receptionist, patient care coordinator, or administrative role (minimum 4 years preferred).
A customer-focused mindset – You genuinely care about patient well-being.
Experience in high-standard environments , such as a clinic, hospital, or private healthcare setting.
Strong organisation and multitasking skills – Ability to manage a busy front desk efficiently.
Confident communication skills – Comfortable handling phone calls, patient inquiries, and front desk interactions.
Tech-savvy – Familiar with Microsoft Office and booking systems.
Passion for health & well-being – Enthusiasm for uplifting people and making a difference.
Schedule & Availability Monday to Friday.
Maximum Two Saturdays per month Perks & Benefits Performance Bonus Company Events Pension Scheme How to Apply If you\’re passionate about patient care and delivering exceptional service, we’d love to hear from you Please email to infonumaoxygen.com Application Process: Submit your application.
Successful candidates will be invited for a 10-minute video screening call .
If selected, you will be invited for an in-person interview & observation day at our clinic .
Location: Candidates must be able to reliably commute or plan to relocate to London before starting.
Job Type: Full-time Pay: £28,000.00-£33,000.00 per year Additional pay: Performance bonus Benefits: Company events Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: London, W1U 6QD: reliably commute or plan to relocate before starting work (required) Experience: Receptionist: 4 years (required) Work Location: In person
Patient Care Coordinator employer: NUMA
Contact Detail:
NUMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Familiarize yourself with Hyperbaric Oxygen Therapy (HBOT) and its benefits. Understanding the treatments offered at NUMA will not only help you answer patient inquiries confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in high-standard healthcare environments during your interactions. Share specific examples of how you've provided exceptional patient care or managed busy front desk operations to showcase your suitability for this role.
✨Tip Number 3
Prepare for the video screening call by practicing common interview questions related to patient care and administrative tasks. This will help you communicate your skills effectively and show that you're ready to contribute to the team.
✨Tip Number 4
Demonstrate your tech-savviness by being familiar with common booking systems and Microsoft Office tools. If possible, mention any specific software you've used in previous roles to illustrate your capability in managing front desk duties.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Patient Care Coordinator position at NUMA. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in healthcare administration or similar roles. Be specific about your responsibilities and achievements that align with the requirements listed in the job description.
Showcase Customer Service Skills: Since the role requires a customer-focused mindset, provide examples of how you've delivered exceptional service in past positions. Mention any relevant experiences where you made a positive impact on patient or customer satisfaction.
Tailor Your Application: Customize your cover letter to reflect your passion for health and well-being, as well as your enthusiasm for the role. Make sure to address why you want to work specifically at NUMA and how you can contribute to their mission of delivering exceptional patient care.
How to prepare for a job interview at NUMA
✨Show Your Passion for Patient Care
Make sure to express your genuine enthusiasm for patient well-being during the interview. Share specific examples of how you've positively impacted patients in previous roles, as this aligns with NUMA's commitment to exceptional care.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you manage multiple tasks efficiently, especially in a busy front desk environment. Highlight any experience you have with appointment scheduling and handling administrative duties, as these are key responsibilities for the role.
✨Be Tech-Savvy
Familiarize yourself with common booking systems and Microsoft Office tools. Be ready to discuss your experience with technology in previous roles, as being tech-savvy is crucial for managing patient records and communications effectively.
✨Practice Confident Communication
Since you'll be the first point of contact for patients, practice clear and confident communication. Prepare for potential scenarios where you might need to handle patient inquiries or concerns, showcasing your ability to provide a warm and professional experience.
