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- Tasks: Manage student casework and ensure smooth operations in a dynamic higher education environment.
- Company: Join a leading educational institution committed to student success and support.
- Benefits: Competitive salary, professional development opportunities, and a supportive work culture.
- Why this job: Make a real difference in students' lives by resolving their academic challenges.
- Qualifications: Experience in managing complex casework in higher education is essential.
- Other info: Opportunity to enhance your skills and grow within a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
The role holder will have demonstrable experience at managing casework/investigations/appeals in a higher education setting. This will include experience at progressing and advising on complex and sensitive cases/investigations. Expertise in multiple areas (Academic Appeals, Academic Misconduct, Student Complaints, Student Discipline and Criminal Convictions, Wider casework) will be a distinct advantage.
Overall, the role holder will apply their skill set to casework, across multiple workstreams, under the oversight and guidance of the Head of SRRO. This provides a unique opportunity for a professional to broaden and deepen their knowledge across the above quoted processes.
- Effectively manage the day-to-day operational administration of the SRRO’s casework, including email inboxes, correspondence (such as letters/reports), cases, calendars and other associated administration, ensuring excellent and accurate record keeping.
- Act as an initial senior point of contact for the department.
- Engage with all appropriate internal and external stakeholders through a variety of mediums, including students, staff, and external agencies.
- Effectively communicate information to a range of stakeholders, tailoring responses as appropriate with due regard to sensitivities, data protection and safeguarding.
- Regularly review administrative processes and recommend updates to ensure they are efficient and offer the best experience for the changing needs of stakeholders.
- Support the Head of SRRO in undertaking any reviews of relevant processes and procedures, to streamline and enhance service delivery. Provide own recommendations and supervise the implementation of agreed changes/enhancement tasks.
- Provide briefing and training sessions to staff on departmental remit and processes.
- Ensure a high standard of service is delivered to all stakeholders.
- Provide senior advice/guidance on the delivery of compliant casework and other enquiries relating to the department’s remit.
Student Resolution Manager in London employer: Nulondon
Contact Detail:
Nulondon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Resolution Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider info on the company culture and what it takes to succeed as a Student Resolution Manager.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle complex cases or sensitive situations. We recommend practising your responses with a friend or even in front of the mirror.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight your experience with managing casework and administrative tasks. Use specific examples to demonstrate how you keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to remind them of your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Student Resolution Manager in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your experience in managing casework and investigations in a higher education setting. We want to see how you've tackled complex cases before, so don’t hold back on the details!
Tailor Your Application: When writing your application, tailor it to the specific role of Student Resolution Manager. Use the language from the job description to show us you understand what we’re looking for and how you fit into that picture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nulondon
✨Know Your Casework Inside Out
Make sure you’re well-versed in the specifics of academic appeals, misconduct, and student complaints. Brush up on relevant policies and procedures so you can confidently discuss your experience managing complex cases during the interview.
✨Showcase Your Communication Skills
As a Student Resolution Manager, you'll need to engage with various stakeholders. Prepare examples that highlight your ability to tailor communication for different audiences, whether it’s students, staff, or external agencies. Practice articulating these scenarios clearly.
✨Demonstrate Your Organisational Skills
The role involves managing multiple workstreams and administrative tasks. Be ready to share how you’ve effectively organised casework in the past, including any tools or methods you used to keep everything on track and ensure accurate record-keeping.
✨Be Ready to Suggest Improvements
The job requires regular reviews of processes. Think about times when you’ve identified inefficiencies and proposed solutions. Be prepared to discuss how you would approach streamlining processes in the SRRO to enhance service delivery.
