At a Glance
- Tasks: Drive customer success and adoption of our innovative Manufacturing Operating System.
- Company: Join Nulogy, a leading manufacturing tech company transforming supply chains globally.
- Benefits: Enjoy unlimited vacation, parental leave, education budget, and comprehensive health benefits.
- Other info: Fully remote role with opportunities for travel and meaningful site visits.
- Why this job: Make a real impact by helping manufacturers optimise their operations and achieve success.
- Qualifications: 5-8 years in manufacturing or customer success; strong communication and analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Company Overview
Nulogy is a manufacturing technology company that drives life improvement for the people who plan, produce, and deliver products daily. Its Manufacturing Operating System automates every stage of production, reducing costs, increasing efficiency, and boosting customer satisfaction. Hundreds of sites worldwide use Nulogy, including Colgate‑Palmolive, L’Oréal, and Procter & Gamble. The company has received multiple awards for its culture and employer brand.
YOUR MISSION
As a Customer Success Manager for our Manufacturing Operating System, you will own a portfolio of manufacturers, drive adoption of Nulogy MOS, protect and expand annual recurring revenue, and partner with customers to keep them anchored to outcomes.
Key Responsibilities
- Own a dedicated portfolio of accounts as the primary point of contact for operational, technical, and strategic matters.
- Act as a trusted advisor to guide customer outcomes across the full MOS—maintenance, production, quality, inventory, and supplier operations.
- Drive platform adoption, protect retention, and identify expansion and cross‑sell opportunities.
- Conduct product demos and showcase new functionality to existing clients.
- Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation, and delivery of new capabilities.
- Translate customer business requirements into technical product capabilities.
- Partner and collaborate with internal teams on projects and customer‑related matters.
- Diagnose technical issues and coordinate with Product, Engineering, Professional Services, and Support to drive resolution.
- Share best practices across the customer base and identify industry trends as Nulogy opportunities.
Technical & Domain
- 5–8+ years in manufacturing operations, CPG/supply chain, industrial engineering, account management or customer success—shop floor exposure preferred.
- Strong understanding of SaaS operating models and subscription‑based customer success motions.
- Working knowledge of OEE (availability, performance, quality) and ability to contextualize data with customer stakeholders.
- Experience with MES, ERP, or supply chain platforms an asset.
- Industry experience in CPG, food & beverage, industrial, automotive, or contract manufacturing environments preferred.
Skills & Competencies
- Builds credibility with plant floor operators and C‑suite alike, leading difficult conversations with confidence.
- Exceptional communication skills across diverse audiences—from shift supervisors to executive stakeholders.
- Effective at leading and facilitating customer meetings.
- Able to dynamically prioritize across a multi‑account portfolio in a fast‑paced environment.
- Detail‑oriented; strong analytical, planning, and organizational skills.
- Comfortable owning GRR/NRR targets and measuring success through retention, expansion, and adoption metrics.
- Experiences in navigating complex negotiations and leading customer meetings.
- Friendly, empathetic, and composed under pressure.
- Able to travel 30–35%; site visits are meaningful to this role.
Why Nulogy
- Competitive benefits package: unlimited paid vacation policy; parental leave with 100% top‑up for 15 weeks for any parent or adopted child; RRSP matching program; $3,000 annual education budget; group health, dental and vision benefits starting on day one.
- Opportunity to solve unprecedented problems and transform supply chain structures.
- Fully Remote: Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
Equal Opportunity Employer: Nulogy embraces diversity and encourages applicants from all backgrounds, perspectives, and skill sets to apply.
Customer Success Manager employer: Nulogy
Nulogy is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive benefits package including unlimited paid vacation, generous parental leave, and an annual education budget. With a fully remote work culture, employees are equipped with the necessary tools to thrive while collaborating with a diverse team dedicated to transforming supply chain structures. Join us as a Customer Success Manager and be part of a company recognised for its outstanding culture and commitment to driving meaningful outcomes for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Nulogy or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and manufacturing operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise during interviews by sharing specific examples of how you've driven customer success in previous roles. This will demonstrate your value and fit for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in manufacturing operations and customer success, and show us how you can drive adoption of Nulogy's Manufacturing Operating System.
Showcase Your Communication Skills:Since this role involves interacting with a range of stakeholders, it's crucial to demonstrate your exceptional communication skills. Use examples from your past experiences where you've effectively communicated with both technical teams and executive stakeholders.
Highlight Relevant Experience:We want to see your background in SaaS operating models and subscription-based customer success motions. Be sure to mention any specific tools or platforms you've worked with, like MES or ERP systems, that relate to the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Nulogy
✨Know Your Stuff
Before the interview, dive deep into Nulogy's Manufacturing Operating System and understand how it impacts customer success. Familiarise yourself with key terms like OEE and SaaS models, as well as the specific challenges faced by manufacturers in various industries.
✨Showcase Your Experience
Prepare to discuss your past experiences in manufacturing operations or customer success. Highlight specific examples where you've driven platform adoption or resolved technical issues, as this will demonstrate your ability to handle the responsibilities of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions and comments from your interviewers. This will not only help you respond more effectively but also show that you value their insights and are genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about Nulogy's culture, customer success strategies, and future goals. This shows your enthusiasm for the position and helps you gauge if the company aligns with your values and career aspirations.
